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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Assistant - **Company:** Department of the Treasury - **Location:** Philadelphia, PA, United States (Remote available) - **Salary:** $50,714.0 - $90,882.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Computer Programming, Databases, Office Suite, Software Requirements Analysis, System Programming, Transaction Processing (Computing), Data Processing, Computer Equipment, Information Technology - **Published:** October 26, 2026 - **Apply:** https://apply.usastaffing.gov/ViewQuestionnaire/13089357 ## About the Role Sales Management, Embedded Systems, Policy Development, Fitness, Data Processing, Diagnostics Solutions/Software, Transaction Processing/Management, Problem Solving Skills, Data Entry, Systems/Internals Programming, Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume., SPECIALIZED EXPERIENCE GS-07: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: * Experience operating computer equipment and assisting with automated computer processing systems; * Reviewing computer reports and system information to identify errors; * Recognizing and reporting hardware, software, processing problems; * Assisting with testing, installing, and implementing system updates and changes. SPECIALIZED EXPERIENCE GS-08: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: * Experience operating computer equipment and providing support for automated computer processing systems; * Analyzing data and reviewing computer reports and diagnostic information to identify problems/errors; * Researching system requirements, computer program processes, and transaction issues to determine causes; * Recognizing and correcting hardware and software problems; * Reporting findings to users, programmers, and system support personnel SPECIALIZED EXPERIENCE GS-09: To be eligible for this position at this grade level, you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: * Experience providing technical support for automated computer processing systems; * Analyzing system data, computer reports, and diagnostic information to determine causes of processing problems/errors; * Researching system requirements, computer program processes, and transaction issues; developing and recommending corrective actions; * Coordinating with users, programmers, and system support personnel to resolve hardware and software problems; * Assisting with testing and implementation of program changes and system updates., A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE)., You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Computer Skills * Customer Service * Problem Solving * Technical Competence ## Description Help The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. * Receives requests from users of taxpayer account databases concerning problems in processing of data transactions. Reviews on-line computer reports and diagnostic transcripts to locate problems/errors. * Performs research to determine causes of problems/errors including system requirements, computer program requirements and processes, and the nature of transactions. * Reviews users' on-line transactions to identify and analyze where problems/errors occurred in the posting of transactions such as incorrect command codes, failure to follow prescribed data entry processes, or conflict with system programming. Researches cause for problems/errors using a wide variety of computer programs, IRS manuals, and computer manuals. Ensures procedures in the manuals are adhered to for proper processing. * Develops and recommends resolutions and initiates actions to correct problems. Contacts programmers to discuss corrections and changes to the programming. Participates in simulation testing of National Office programs, as well as the implementation of program changes. * Performs research on proposed deletions of erroneous accounts, transactions, payments, and modules from taxpayer account databases. Proceeds with deletions when no account activity is ongoing or anticipated. Enters employee numbers of employees designated to perform quality review of user transactions. Inputs and maintains case control data to issue weekly, monthly, and quarterly inventory and status of cases., Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified. Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site. Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified orbetter to be rated as "well qualified" to receive special selection priority., The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible. Please view Application Preparation or How to write a resume for federal job. 1. Resume (Failure to follow instructions, will result in not being considered.) * Do: * Limit to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible. * Include your full name. * Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications. * Don't: * Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible. * Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience. * Additional Information: * Pay plan, series, and grade (e.g., GS-0301-09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination. * To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position. * Do not include personal information such as age, sex, religion, race, or disability. * Do not include embedded links as they will not be opened or considered when determining qualifications. * If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications. 2. Education (if applicable) - Refer to Qualification and Education sections above for requirements * For positions with an education requirement, or if you are qualifying for this position based on education or training, submit a copy of your transcript(s) or equivalent. An official transcript(s) will be required if you are selected. 3. Registration/License (if applicable) - Current, active registration/license 4. Performance Appraisal/Awards (strongly encouraged) * Submit the most recent completed annual performance appraisal. * Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled. 5. Career Transition Assistance Plan (CTAP) (if applicable) Selection priority program for displaced or surplus federal employees: * Review and submit the required documentation as outlined under CTAP 6. IRS Reassignment Preference Program (RPP) (if applicable) * Submit your RPP Notice and most recent performance appraisal. * Appraisal must reflect Fully successful or higher overall rating. 7. Current Employees Documentation (recommended if applicable), Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/23/2026. * To begin the application process, click the "Apply Online" button. * You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13089357. * Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.) * Click the Submit Application button. Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed., Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. " Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. To learn more, please visit our page at: Treasury.gov/fairchanceact. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English. Incomplete or insufficient information may result in not being considered for the position, or not receiving special consideration for which you may be eligible. Please view Application Preparation or How to write a resume for federal job. 1. Resume (Failure to follow instructions, will result in not being considered.) * Do: * Limit to two (2) pages. Recommend a standard 8.5x11-inch document size, a sans-serif font such as Arial or Calibri with a font size no smaller than 10-point, page margins of 0.5 inches. Applicants that attempt to circumvent the 2-page limit page limit, for example by materially reducing readability, will be deemed ineligible. * Include your full name. * Include relevant work experience - Employer Name, Job Title, Employment dates (start to end date or present), and a brief description of duties that clearly demonstrate your qualifications. * Don't: * Include photographs, classified or sensitive information, SSN, encrypted/digitally signed documents, or other inappropriate content. Resumes containing prohibited information will be deemed ineligible. * Copy and paste duties or specialized experience from the job announcement, as this is not a demonstration of your experience. * Additional Information: * Pay plan, series, and grade (e.g., GS-0301-09) should be provided for all federal service jobs. Failure to do so could affect your qualification determination. * To receive full credit for work experience, include number of hours worked per week and specific MM/DD/YYYY start and end dates for every position. * Do not include personal information such as age, sex, religion, race, or disability. * Do not include embedded links as they will not be opened or considered when determining qualifications. * If you update and resubmit your application, only the most recent resume received will be considered to determine qualifications. 2. Education (if applicable) - Refer to Qualification and Education sections above for requirements * For positions with an education requirement, or if you are qualifying for this position based on education or training, submit a copy of your transcript(s) or equivalent. An official transcript(s) will be required if you are selected. 3. Registration/License (if applicable) - Current, active registration/license 4. Performance Appraisal/Awards (strongly encouraged) * Submit the most recent completed annual performance appraisal. * Submit copies of any incentive/performance awards received that may have an impact on the qualifications for the position to be filled. 5. Career Transition Assistance Plan (CTAP) (if applicable) Selection priority program for displaced or surplus federal employees: * Review and submit the required documentation as outlined under CTAP 6. IRS Reassignment Preference Program (RPP) (if applicable) * Submit your RPP Notice and most recent performance appraisal. * Appraisal must reflect Fully successful or higher overall rating. 7. Current Employees Documentation (recommended if applicable), The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Internal Revenue Service WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.