> Markdown version of [/jobs/ext/4255815-manager-service-tools-and-systems](https://www.wearedevelopers.com/jobs/ext/4255815-manager-service-tools-and-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Service Tools and Systems - **Company:** Allison Transmission - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Office, SAP (Applications), Software Engineering, 3-tier Architectures - **Published:** October 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ec4b55fd9dbfbb3b ## About the Role * Ability to envision future scenarios and integrate them into departmental strategies. * Fosters teamwork and builds strong relationships across diverse groups; demonstrates approachability and effective rapport-building. * Builds trust through active engagement and follow-through. * Delivers results with accountability and integrity. * Identifies and implements complex process improvements. * Demonstrates collaboration and supports collective goals across functional areas., * Bachelors Degree in Electrical or Mechanical Engineering * MBA preferred * Proficiency in SAP and Microsoft Office Suite * Effectively and clearly communicate in both written and verbal means, including good presentation and public speaking skills Experience * Strong service channel focus * Project / Program management experience for related products * High level of interpersonal skills to work effectively with others * Demonstrated ability to achieve results * Ability to handle multiple tasks * 5-8 years of experience in related field * 2 years of leadership experience preferred Scope Factors * Responsible for $15M+ global electronic and essential service tool maintenance and sales. * Global role scope with cross-regional responsibilities. * Management responsibility of 3 direct reports * Accountability for capital and departmental budgeting. ## Description The Manager, Service Tools and Systems ensures that the Allison service channel has the electronic service tool software it needs to troubleshoot and diagnose, as well as has the essential tools to repair and service all Allison Transmission products. The role is also responsible for ensuring that the electronic tools (Allison DOC, TCM Reflash, and VCP) and essential tools are kept up-to-date as the products change, and that new tools are developed as needed. The Manager, Service Tools and Systems also leads the Calibration Support Service Engineer who provides calibration change support and TCM reflashing support to the Allison service channel, and responds to Allison DOC support inquiries., * Understand the evolving business and technical needs of the Allison service ecosystem * Management of Allison electronic and essential tool suppliers including daily management, review, selection, negotiation to ensure delivery of tool program objectives * Assure software change requests are created to define tool deliverables * Supervise work with electronic and essential tool suppliers to execute tools-related projects * Work with tools suppliers in the development and validation / testing phases * Lead the vendor contractual relationship in collaboration with Legal and Purchasing to make sure we have reliable vendors, and meet our profitability and program objectives. * Maintain annual electronic tools budget and 5-year capital project forecast * Provide tier 3 technical support for the electronic tools * Own communication plans related to tool offerings, including creation and maintenance of various service documents (Service Information Letters, Allison DOC User Guide, etc.) * Maintain effective communication with various internal departments such as service engineering, IS&S, control engineering, and software engineering * Represent the Aftermarket organization on Allison's cross-functional Controls System Team via delegate * Lead and develop team members including the Electronics Tools Program Specialist, Aftermarket Business Development Analyst, and the Calibration Support Service Engineer + Conduct team member performance reviews + Ensure Calibration Support Service Engineer meets required deliverables, service expectations. + Perform other duties as assigned. Key Performance Measures: * Uninterrupted service of Allison electronic tools software allowing customers to troubleshoot and diagnose our products. * Availability of essential service tools to Allison channel enabling them to become a dealer and to repair our products. * Strong software and tool vendor relationships supported by consistent business reviews and performance tracking. * Exceptional support of Allison customers' software, hardware tools and calibration needs. * Accurate capital forecasting and staying within capital and expense budget.