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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce/Applications Support Engineer - **Company:** Northern Virginia Community College - **Location:** Fairfax County, VA, United States (Remote available) - **Salary:** $100,000.0 - $115,000.0 - **Contract:** Temporary contract - **Skills:** Salesforce Object Search Language (SOSL), HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Application Lifecycle Management, Software Applications, Application Testing, Bootstrap (Software), Business Process Management, Microsoft Online Services, Cascading Style Sheets (CSS), Software as a Service, Cloud Computing, Configuration Management, Software Documentation, Cyber Security, Continuous Integration, Learning Management Systems, Data Governance, Data Integration, Extract Transform Load (ETL), DevOps, Middleware, Revision Control Systems, Python (Programming Language), MySQL, OAuth, Package Management Systems, PeopleSoft Customer Relationship Management (CRM), Windows PowerShell, Scrum Methodology, Release Management, Cloud Services, Salesforce.Com, Security Assertion Markup Language (SAML), Student Information Systems, Single Sign-On, Systems Integration, User Provisioning Software, Web Services, Apex Code, Enterprise Software Applications, Delivery Pipeline, Salesforce Lightning, Boomi, Software Security, SOAPAPI, Git, Deployment Automation, Salesforce Object Query Language (SOQL), Data Management, Restful APIs, Software Version Control, Marketing Cloud, Mulesoft - **Published:** October 31, 2026 - **Apply:** https://jobs.vccs.edu/employee_sso ## About the Role * Demonstrated knowledge of Salesforce platform administration and configuration, including the security and sharing model, data model design, declarative automation (Flow), reports and dashboards, and AppExchange package management. * Working knowledge of Salesforce development, including Apex, Lightning Web Components, SOQL/SOSL, and deployment tools (e.g., Salesforce DX/CLI, change sets, DevOps Center, or other CI/CD tools). * Knowledge of integration technologies and methods, including REST and SOAP APIs, web services, middleware or iPaaS platforms (e.g., Boomi, MuleSoft), ETL, and data loading tools. Knowledge of the full application lifecycle, including requirements gathering, design, configuration, testing, deployment, patching, upgrades, documentation, and decommissioning. * Knowledge of application security practices, including role-based access design, least-privilege permissions, single sign-on (SAML/OAuth), and protection of sensitive data. * Working knowledge of change and release management, incident and problem management, and IT service management practices. * Demonstrated ability to troubleshoot and resolve complex technical issues and to interpret application logs, error reports, and integration failure alerts. * Ability to read, interpret, and explain policy implications of software documentation and technical configuration. * Ability to manage a heavy workload and multiple priorities in a fast-paced environment, concurrently working on multiple issues and meeting deadlines. * Excellent verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to non-technical users. * Strong customer orientation and attention to quality of service. * Ability to work in a team environment and independently; willingness to cross-train and be cross-trained in other roles and duties. * Ability to introduce innovative solutions and learn emerging technologies as they evolve. * Proficiency in the Microsoft ecosystem. Minimum Work Requirements: * Experience administering and configuring Salesforce in an enterprise environment. * Experience designing, building, or supporting integrations between enterprise applications using APIs, middleware, or data integration tools. * Experience providing application support at the enterprise level, including incident and request management, troubleshooting, and customer communication. * Experience partnering with business users to gather requirements, document processes, and deliver application solutions. * Experience with application testing, change management, and release/deployment practices. * Experience applying security, access control, and data protection requirements to enterprise applications and their data, * Salesforce certifications, such as Certified Administrator, Advanced Administrator, Platform App Builder, Platform Developer I/II, or Education Cloud Consultant. * Experience with Salesforce in higher education, including Marketing Cloud * Experience with the Boomi integration platform. * Experience with Oracle PeopleSoft Campus Solutions or other student information systems, learning management systems, and ERP/administrative systems. * Experience in a higher education, public sector, or other regulated environment. * Experience with scripting and automation (e.g., Python, PowerShell, JavaScript) and version control tools (e.g., Git). * Experience administering vendor-hosted and SaaS applications, including vendor release-cycle management. * Experience participating in a major enterprise application implementation, migration, or modernization effort. * ITIL, Agile/Scrum, or other relevant professional certifications. Operation of a State Vehicle No ## Description Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule Monday through Friday 8:30 am - 5 pm. After hours work may be required. Sensitive Position No, This position serves as an Applications Engineer within the Software Applications and Support unit of College Computing and holds primary technical responsibility for the administration, configuration, development, integration, support, and continuous improvement of the college's Salesforce platform and other enterprise software applications. The Applications Engineer works closely with functional business owners, the VCCS System Office, and the information security, infrastructure, data, integration, and service desk teams to ensure enterprise applications are reliable, secure, well governed, user centered, accessible, and aligned with institutional priorities., * Serve as senior technical administrator and engineer for the college's Salesforce environment (e.g., Sales Cloud, Service Cloud, Education Cloud/EDA, Marketing Cloud, Experience Cloud) supporting recruitment, admissions, advising, student services, advancement, and other constituent relationship management functions. * Salesforce platform is available, stable, and configured to meet documented business requirements. * Manage user provisioning, profiles, permission sets, roles, and sharing rules in accordance with role-based access, least-privilege, and separation-of-duties standards; participate in periodic access reviews and recertification. * Maintain sandbox and environment strategy; follow change and release management practices, including version control, deployment pipelines, release notes, and rollback planning; prepare for vendor seasonal releases and upgrades. * Perform application testing and quality assurance, including unit, system, regression, and user acceptance testing coordination, defect tracking, release readiness review, and post-implementation validation. * Partner with functional business owners and business analysts to gather requirements, document business processes, and translate needs into technical designs and solutions. * Ensure data quality and integrity through data governance practices, duplicate management, and data stewardship coordination; protect sensitive data in compliance with FERPA, Commonwealth of Virginia IT security standards, and college policy. * Work with vendors and VCCS partners on support escalations, product roadmaps, and technical issues; provide technical input to licensing, renewal, and procurement decisions. * Participate in application implementations, migrations, and modernization projects and provide status updates to the Director and project teams. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor., NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program. We strive to ensure our employees have tools and development opportunities to support and promote NOVA's mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu. The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA's Annual Security Reports Background Check Statement Disclaimer The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/ EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting https://jobs.vccs.edu/postings/102675 Supplemental Questions Required fields are indicated with an asterisk (*). 1. * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited. + Yes + No 2. * I understand that this position is not telework eligible and I will be required to attend work in-person. + Yes + No 3. * I understand this position is located in Virginia and I will be required to reside in the DMV metro area. + Yes + No 4. * Do you now or in the future require visa sponsorship to work in the United States? + Yes + No 5. * Are you applying for this position to satisfy an OPT training requirement for your educational program? + Yes + No 6. * Do you have experience administering and configuring Salesforce in an enterprise environment? + Yes + No 7. * Do you have experience designing, building, or supporting integrations between enterprise applications using APIs, middleware, or data integration tools? + Yes + No 8. * Do you have experience providing application support at the enterprise level, including incident and request management, troubleshooting, and customer communication? + Yes + No 9. * Do you have experience partnering with business users to gather requirements, document processes, and deliver application solutions? + Yes + No 10. * Do you have experience with application testing, change management, and release/deployment practices? + Yes + No 11. * Do you have experience applying security, access control, and data protection requirements to enterprise applications and their data? + Yes + No 12. * Do you have experience with HTML, CSS (including frameworks like Bootstrap) and JavaScript? (Open Ended Question) 13. * Do you have experience developing and maintaining interactive, professional web sites and digital applications? (Open Ended Question) 14. * Do you have experience with MySQL and database management? (Open Ended Question) 15. * Do you have experience working with a CMS? (Open Ended Question) 16. * Please describe your project management experience. (Open Ended Question) Applicant Documents Required Documents 1. Resume Optional Documents 1. Cover Letter/Letter of Application 2. Other Document 3. Alternative Hiring Process Letter 4. SF-50 (Documentation of involuntary separation from Federal Agency)