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# Technical Support Specialist

- **Company:** Workforce Employment Specialists LLC
- **Location:** Muskegon, MI, United States
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Cloud Computing, Software Troubleshooting, Network Server
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3aca46f574fe1274

## About the Role

* At least one year of electronics experience through hobbies, education, or professional work.
 * Experience troubleshooting electronic systems and reading electrical schematics.
 * Experience using hand tools to work on machines.
 * Proficiency in Microsoft Outlook, Word, and Excel.
 * Strong communication skills and a customer-focused approach., * College coursework or a degree focused on electronics.
 * Experience with automated machinery using electronic, pneumatic, and hydraulic systems.
 * Phone-based technical support involving machinery.
 * Machine inspection or quality assurance experience., You should be proficient in:
 * Driver's License
 * Customer Service
 * Data Analysis and Manipulation
 * Equipment Troubleshooting
 * Electrical Schematics
 * Electrical Troubleshooting Skills
 * Industrial Robot Programming
 * Electrical Installation
 * Electrical Troubleshooting
 * Electrical Repair
 * Business-to-Consumer (B2C)
 * Maintenance and Repair Skills
 * Industrial Electrical Experience
 * ERP & MRP Systems
 * Industrial Electrical Systems
 * Electrical Panel Installation
 * Electrical Schematic Reading
 * Low Voltage Cabling Installation
 * Equipment Installation & Wiring
 * Audio-Visual (AV) Systems
 * Access Control Systems
 * Equipment Repair & Maintenance
 * Equipment Installation
 * Manual Machining Skills
 * IT Equipment (Servers, Networks, Telecom, Cloud)
 * IT Compliance Requirements (CCPA, GDPR)
 * Digital Printing
 * Microsoft Excel

## Description

* Provide customer-focused technical assistance by phone and in person, emphasizing electronic troubleshooting.
 * Help dealers diagnose machine issues, resolve complaints, and answer technical questions.
 * Perform product inspections to support quality assurance.
 * Travel approximately 10%, potentially internationally, for installations and training.
 * Document and track service calls.
 * Collaborate with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction.
 * Help plan and conduct technical service training sessions.
 * Write clear repair procedures.