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# Help Desk Support

- **Company:** Cornerstone Barricades
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Computer-Generated Imagery, System Configuration, Desktop Computing, Issue Tracking Systems, Knowledge Management, Microsoft Software, System Center Configuration Manager, Productivity Software, Software Deployment, Scripting, Office365, Microsoft InTune, Computer Equipment, Laptops
- **Published:** October 31, 2026
- **Apply:** https://beacontechnologies.betterteam.com/help-desk-support/apply

## About the Role

* Minimum of 3 years of experience in a Help Desk, Desktop Support, or Technical Support role.
 * Hands-on experience supporting:
 + Windows 11
 + Microsoft 365
 + Apple mobile devices (iPhone/iPad)
 * Experience with software installations, deployments, and troubleshooting.
 * Strong understanding of desktop support best practices and customer service principles.
 * Ability to diagnose and resolve technical issues independently.
 * Excellent communication, problem-solving, and customer service skills.
 * Ability to prioritize work and manage multiple tasks effectively.
 * Ability to lift and move computer equipment weighing up to 40 pounds.

Preferred Qualifications:

 * Experience with Jira Service Management.
 * Experience supporting:
 + Microsoft Teams
 + Microsoft Intune
 + Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM)
 * Scripting or automation experience.
 * Experience creating and maintaining technical documentation and knowledge base articles.
 * Familiarity with endpoint security practices and device management.

## Description

We are seeking an experienced IT Help Desk II Technician to provide both Help Desk and Tier 2 technical support in a fast-paced enterprise environment. This role requires a customer-focused professional who can troubleshoot technical issues, support end users, deploy hardware and software, and contribute to knowledge management initiatives.
The ideal candidate will have strong experience supporting Microsoft technologies, mobile devices, and standard desktop support processes while delivering exceptional customer service., * Serve as the primary point of contact for end users seeking technical assistance via phone, email, ticketing systems, and walk-up support.

 * Troubleshoot and resolve hardware, software, and connectivity issues using established support procedures.
 * Document customer interactions, troubleshooting steps, and resolutions within the ticketing system.
 * Manage assigned tickets and service requests in a timely manner.
 * Deploy, configure, and support desktop computers, laptops, mobile devices, and associated software.
 * Perform computer imaging, software installations, and post-deployment configuration.
 * Support Microsoft 365 applications and related productivity tools.
 * Create, update, and maintain knowledge base articles and technical documentation.
 * Identify documentation gaps and contribute to improving support processes and knowledge sharing.
 * Provide guidance and assistance to team members as needed.
 * Assist with endpoint security and device management initiatives.