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# Engineer ServiceNow IT Asset Management

- **Company:** Paladin, Inc
- **Location:** Katy, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Cyber Security, Information Technology Operations, Software Licensing, Technical Debt, Data Strategy, Information Technology, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www2.jobdiva.com/candidates/myjobs/openjob_outside.jsp?a=9xjdnwimzf3x52r33w0q5hwdgewoez0087ft76rtwb349ckvp7vk4xwzjwdq6p0e&from=COMP&id=29170039&SearchString=&StatesString=&t=1791544310764

## About the Role

Education/Experience Required: Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience; 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment, * Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience

 * ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred

Work Experience

 * 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
 * Hands-on experience implementing and supporting HAM Pro and SAM Pro
 * Experience with CMDB, Discovery, and/or Service Graph
 * Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
 * Experience in retail, multi-site, or distributed operating environments preferred

Skills

 * Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
 * Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
 * Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
 * Experience designing automation-driven workflows across the asset lifecycle
 * Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
 * Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
 * Strong cross-functional collaboration and stakeholder management skills

## Description

* Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
 * Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
 * Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
 * Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
 * Drive automation of asset lifecycle workflows and continuous platform improvement
 * Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
 * Define and enforce data standards, normalization rules, and governance controls across asset classes
 * Establish and support ITAM governance processes for audit readiness and regulatory compliance
 * Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
 * Identify software license compliance risks and cost optimization opportunities across the enterprise
 * Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
 * Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes
 * Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability
 * Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
 * Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations