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# Production Support Engineer

- **Company:** Tata Consultancy Services Limited
- **Location:** Cary, NC, United States
- **Salary:** $80,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Database Queries, Disaster Recovery, Middleware, Monitoring of Systems, Identity and Access Management, JSON, Network Architecture, OpenShift, Extensible Markup Language (XML), Transport Layer Security, System Availability, Grafana, Containerization, Kubernetes, Information Technology, Apache Kafka, Restful APIs, Splunk, New Relic (SaaS), Service Stack, Microservices, Control M
- **Published:** October 27, 2026
- **Apply:** https://diversityjobs.com/career/18794199/Production-Support-Engineer-North-Carolina-Cary

## About the Role

Must Have Technical/Functional Skills

 * Strong understanding of Linux/Unix administration and network infrastructure;
 * SQL querying and database troubleshooting
 * Support Mechanisms - REST API monitoring and troubleshooting; JSON/XML payload analysis
 * GCP - OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation
 * Experience handling major incidents, problem management, change management, and release support activities.
 * Ability to analyze application, middleware, database, and infrastructure issues across multiple technology stacks.
 * Monitoring & Observability - Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;
 * Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services
 * Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.
 * Excellent communication skills both verbal and written
 * Ability to work in a team environment where solutions may come from multiple areas
 * Curious approach to problem solving with a desire for quality and avoiding repeat incidents., BACHELOR OF COMPUTER SCIENCE

## Description

* Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.
 * Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.
 * Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime
 * Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.
 * Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
 * Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities