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# It Support Technician

- **Company:** Tata Consultancy Services Limited
- **Location:** Parsippany-Troy Hills, NJ, United States
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Software Applications, Desktop Computing, Microsoft Office, Software Maintenance, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Information Technology, Laptops, Servicenow, Windows Client
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18794206/It-Support-Technician-New-Jersey-Parsippany

## About the Role

Must Have Technical/Functional Skills

 * Strong knowledge of desktop and laptop hardware
 * Very strong hands-on experience with hardware and software
 * Good knowledge of Windows 10, Windows 7, and Microsoft Office
 * Knowledge of macOS
 * Application and software installation and troubleshooting
 * Knowledge of or exposure to ticketing tools such as ServiceNow
 * Strong troubleshooting skills
 * Hardware, operating system, and software knowledge for laptops, desktops, and mobile devices
 * Working knowledge of supporting computer peripherals such as printers and scanners
 * Strong hands-on experience with hardware and software
 * Hardware, operating system, and software knowledge, BACHELOR OF COMPUTER SCIENCE

## Description

* Resolves and closes incidents and service requests in accordance with help desk procedures and allocated
timelines

 * Escalates unresolved incidents and service requests within agreed timescales
 * Logs relevant incident and service request details in accordance with process
 * Communicates with users regarding incident progress
 * Ensures tickets are updated until issues are resolved
 * Complies with Health, Safety and Environment (HSE) and IT policies
 * Liaises with users, IT support groups, and third-party providers when necessary
 * Performs staging of PCs
 * Performs IMAC (Install, Move, Add, and Change) activities for end-user hardware, including laptops, desktops,
mobile devices, printers, desk phones, and meeting-room devices

 * Conducts hardware and software maintenance and support
 * Troubleshoots and resolves PC incidents and VIP requests
 * Manages centralized hardware and spare-parts stock, inventory, and surplus equipment
 * Provides break-fix services to nearby small sites, using shipping options such as device exchange or loaner PCs
 * Provides asset disposal services
 * Coordinates with hardware vendors for break-fix services
 * Images and provisions devices, and sets up and builds workstations
 * Updates the AMDB with hardware and software information
 * Manages logistics for PCs and other devices