> Markdown version of [/jobs/ext/4256147-desktop-technician](https://www.wearedevelopers.com/jobs/ext/4256147-desktop-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Technician

- **Company:** Ted Pella, Inc.
- **Location:** Redding, CA, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Software Applications, VoIP, Microsoft Outlook, CompTIA Network+, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Microsoft Office, Network Connections, Microsoft PowerPoint, TCP/IP, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=81696b912bd7d8b2

## About the Role

· A High School diploma or equivalent is required. An AA degree in information technology or related field is preferred, or the equivalent combination of education, training and experience.

· Minimum of 3 years of experience in diagnosing, troubleshooting, repairing, and building desktops, laptops, and peripherals for the Desktop Technician level.

· Previous experience with client network connectivity and protocols, including Ethernet, TCP/IP, DNS, DHCP, 802.11 and POTS.

· Previous experience installing, imaging, configuring and maintaining desktop operating systems, including Windows 11.

· Previous experience installing, configuring and supporting desktop applications, including Microsoft Office 2021 or Office LTSC (Word, Excel, Access, Power Point, Outlook).

· Previous experience installing, configuring and maintaining printers, copiers, fax machines, scanners, and related peripherals.

· Previous experience installing, configuring and maintaining business class VOIP phones, voicemail, UC, and conferencing equipment.

· Previous experience installing, configuring and maintaining mobile devices, including iPhones, iPads, iOS is desirable.

· CompTIA A+ certification, CompTIA Network + or equivalent experience is required; or willingness/ability to obtain.

· Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk or call center experience.

· Exceptional customer service and interpersonal skills with the ability to build effective relationships.

· Experience working in a team-oriented, collaborative environment.

· Strong analytical and problem-solving abilities with a keen attention to detail.

· Self-motivated with the ability to effectively prioritize and execute tasks under pressure.

· Ability to patiently and tactfully educate users on the proper use of computer equipment and operating procedures in common terms.

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manuals, procedural documentation, and OEM guides.

· Understands uses, capabilities, characteristics, and limitations of computers and related equipment.

· Strong written and oral communication skills.

· Proper understanding of common technological terms.

· Valid California Driver's License and acceptable driving record. This position will require some local travel for picking up computer equipment and supplies as well as driving between buildings.

· Must be able to lift 30 lbs. individually, and 50 lbs. with assistance.

· All applicants must be willing to submit to and pass a drug test and background check., * How many years of experience do you have in diagnosing, troubleshooting, repairing, and building desktops, laptops, and peripherals for Desktop Technician level?

 * How many years of experience do you have with client network connectivity and protocols, including Ethernet, TCP/IP, DNS, DHCP, 802.11 AND POTS?
 * What desktop operating systems and applications have you installed, configured and maintained?
 * What types of office equipment have you installed, configured, and maintained?
 * Do you have experience installing, configuring and maintaining business class VOIP phones, voicemail, UC, and conferencing equipment? What types?
 * What certifications do you currently have?

Education:

 * High school or equivalent (Required)

## Description

· Provide exceptional user experiences through customer focused support.

· Identify, evaluate, prioritize, remediate, and maintain ownership of customer problems to ensure that issues are resolved appropriately.

· Serve as the primary technical contact for the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment, printers, copiers, IP-based desk phones, mobile devices, and client-side software within established standards and best practices.

· Provide support and maintenance of the business phone, voicemail, and UC systems.

· Perform desktop moves, additions, and changes as requested by management.

· Resolve and/or refer more complex technical problems through a defined escalation process to ensure that issues are resolved in a timely manner.

· Work with vendor support contacts to resolve technical problems with computing equipment and software.

· Generate, document, and communicate the status of support requests using a service management system.

· Assist with IT related projects as assigned by the IT Manager. Work with the IT team and other members of the business to see to them to completion.

· Evaluate functional IT needs to determine specifications for purchases, work with the IT Manager to obtain approval, and the procurement staff to acquire new equipment.

· Maintain an inventory of all desktop computing IT assets.

· Assist in training new and existing users on the proper use of IT resources.

· Other duties as assigned.