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# IT Support Specialist

- **Company:** Mountain LTD
- **Location:** Virginia Beach, VA, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Cyber Security, Desktop Computing, Health Information Technology, Remote Service Software, Software Engineering, Software Troubleshooting, Information Technology, Gsuite
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=63c7a14820a3819d

## About the Role

The ideal candidate is eager to learn, enjoys problem-solving, and has strong communication skills with a customer-service-focused approach., * Associate's or bachelor's degree in information technology, Computer Science, or a related field (or equivalent technical training).

 * Basic knowledge of computer hardware, software, networking, and Windows operating systems.
 * Strong troubleshooting, problem-solving, and organizational skills.
 * Excellent communication skills and ability to assist non-technical employees.
 * Ability to work independently and collaboratively in a fast-paced environment.
 * Willingness to learn new technologies and develop technical skills.

Preferred Qualifications

 * Previous IT experience through internships, coursework, or technical projects.
 * Familiarity with Microsoft 365, Google Workspace, remote support tools, or IT help desk systems.
 * Basic knowledge of cybersecurity, HIPAA, or healthcare IT systems.
 * Relevant certifications (e.g., CompTIA A+, Network+).

## Description

The IT Support Specialist will work closely with our IT Specialist to provide day-to-day technical support, troubleshoot hardware and software issues, assist with equipment setup and maintenance, and help ensure our technology systems operate efficiently across multiple office locations., * Provide basic technical support to employees experiencing hardware, software, network, or connectivity issues.

 * Assist with troubleshooting computers, printers, phones, and other office technology.
 * Respond to IT support requests and escalate complex issues to the IT Infrastructure Specialist as needed.
 * Provide remote technical assistance to employees across multiple office locations.
 * Assist employees with accessing and navigating company systems and applications.
 * Support the IT onboarding and offboarding processes, including equipment distribution, collection, and account access changes.
 * Assist with routine system updates, software installations, and equipment maintenance.
 * Help maintain accurate records of IT equipment, inventory, and assigned devices.
 * Follow established IT security procedures and HIPAA guidelines to help protect sensitive company and patient information.
 * Assist with maintaining secure employee access to company systems.