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# Sr Technical Support Specialist

- **Company:** Carrier Global Corporation
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $43,500.0 - $87,500.0
- **Contract:** Permanent contract
- **Skills:** Electronic Mailing, Internet Protocol, Modbus, Operational Data Store, Data Logging, Office365, Bacnet, Enterprise Integration
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/6f67948c-8fc9-4067-8048-674b8c65ad3f

## About the Role

* 3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with High School Diploma or 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelors Degree.
 * 2+ years of experience with chiller system operation and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads.
 * 1+ years experience with Microsoft 365 applications.
 * Must be able to participate in an "On Call" rotation. (after onboarding process has been completed)
 * Must possess a valid, current Driver's License and be insurable by the company's insurance carrier.
 * Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods.
 * Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment.

Preferred Qualifications

 * Knowledge of controls applications pertaining to HVAC, lighting, and refrigeration.
 * Prior experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS).
 * Willingness and ability to develop additional knowledge of chiller operations, troubleshooting, and critical cooling systems through on-the-job training.
 * Solid understanding of IP networking and computer fundamentals.
 * Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus).
 * Ability to interpret system graphics, alarms, trends, and operational data to support remote troubleshooting efforts.
 * Experience working in customer-facing technical support, service, commissioning, or operations environments.
 * Strong analytical and problem-solving skills with the ability to learn new technologies and systems quickly.

## Description

* Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.
 * Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc.
 * Support and provide superior service via calls, e-mails, tickets, and special projects
 * Analyze different systems and energy data to find potential for energy optimization
 * Understanding the operation of field level equipment's and Coordination with Field operations team
 * Support multiple customers following customized procedures and protocols for each.
 * Use questioning and listening skills that support effective telephone communication.
 * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
 * Understand the impact of attitude in handling calls professionally
 * Apply the elements of building positive rapport with different types of customers over the phone.
 * Display Time flexibility towards shifts as per work floor requirements
 * Document processes and procedures to efficiently deliver superior support and first call resolution.
 * Provide training, shadowing, coaching in person and virtually to other team members
 * Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.