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# Senior Service Desk Technician

- **Company:** Revolution Medicines
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $120,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple Mac Systems, Confluence, Microsoft Azure, Virtual Private Networks (VPN), Python (Programming Language), Networking Basics, Network Protocols, Windows PowerShell, Azure Active Directory, Remote Service Software, Virtual Local Area Networks, Smartsheet, Scripting, Enterprise Software Applications, Office365, Microsoft InTune, Casper Suite, DocuSign, Servicenow, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7e98e25bf0f8b660

## About the Role

* 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.
 * Strong hands-on experience with Hybrid Active Directory / Azure AD.
 * Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.
 * Experience managing endpoints through Intune and JAMF.
 * Strong analytical and problem-solving skills with proven experience handling escalated technical issues.
 * Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
 * Experience creating user guides, documentation, or training materials for technical audiences.
 * Working knowledge of Windows and MacOS environments, network protocols, cybersecurity best practices, and remote support tools.
 * Ability to work both independently and as part of a collaborative, cross-functional team.

Preferred Skills:

 * Basic scripting experience (PowerShell, Python, or similar).
 * Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).
 * Initiative and enthusiasm for continuous service improvement.
 * Strong organizational and time management skills.
 * IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals.

## Description

We are looking for a Senior Desktop Technician who will be responsible for delivering seamless and secure end-user computing experience across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction.

As a key member of the IT team in the IS department, you will make significant contributions to our team with accountability for the following:

 * Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.
 * Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.
 * Administer and support platforms such as Microsoft 365 (Exchange, Teams, OneDrive,), Egnyte, Smartsheets, DocuSign, Confluence.
 * Support identity and access services through Azure SSO, SCIM, and MDM.
 * Maintain accurate asset records and participate in lifecycle management initiatives.
 * Act as a technical mentor and escalation point for junior technicians and helpdesk staff.
 * Create and maintain documentation, guides, and best practices for internal use.
 * Work closely with infrastructure, network, and security teams on cross-functional initiatives.
 * Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.
 * Rapidly acquire proficiency in new systems, tools, and platforms.
 * Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.
 * Balance multiple competing tasks and priorities effectively.