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# Desktop Support Engineer- L2

- **Company:** Total
- **Location:** Hochfelden, France
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, HP Thin Clients, Network Troubleshooting, Networking Basics, Remote Access Technology, Wide Area Networks, Software Troubleshooting, Generative AI, Information Technology, GXP, Cisco
- **Published:** June 10, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=a8b0df05e9ea2f2c

## About the Role

Do you have experience in Windows?, * 2+ years' experience in MLL / GxP manufacturing or lab environment

 * Strong knowledge of:

o Windows OS and desktop support

o Hardware & software troubleshooting

o LAN/WAN and basic networking

 * Experience with manufacturing systems / MES / shopfloor IT

 * Exposure to Cisco / Siemens networking (preferred) not

 * Good experience with GenAI tools and observability platforms

Other Requirements

 * Fluent in English + local language (Dutch/French/German)

 * Must be onsite (4-5 days/week) and locally based

 * Valid driving license and own transport required, * Desktop support: 3 years (Required)

## Description

* Provide onsite IT support in Manufacturing, Logistics, and Laboratory (MLL) environments

 * Ensure stable, secure, and compliant IT services in a GxP-regulated environment

 * Act as SPOC for site IT support and coordinate with users, vendors, and global teams

Key Responsibilities

 * Deliver L2 support for desktops, hardware, software, and network issues

 * Perform installation, troubleshooting, and resolution of IT systems and devices

 * Support remote access, connectivity, and infrastructure issues

 * Implement desktop and IT solutions based on business needs

 * Ensure security compliance and GxP adherence

 * Maintain asset inventory and technical documentation

 * Support end-user devices (thin clients, scanners, Zebra printers, etc.)

 * Participate in on-call support (24x7 rotation if required)


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