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# Helpdesk Support Technician

- **Company:** National Committee For Quality Assurance
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Information Systems, Azure Active Directory, Microsoft SharePoint, Reliability of Systems, Information Technology, Laptops, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0e702cf01a0a9495

## About the Role

* Bachelor's degree in Information Systems/Computer Science or related discipline or equivalent years of experience. ITIL Certification, Azure Admin Cert, CompTIA A+, Network+, or similar certification preferred.
 * 2+ years of Desktop Support, Help Desk, or IT Support experience.
 * Experience with ticketing/help desk systems and solving technical issues.
 * Microsoft 365 administration.
 * Provisioning and deploying Windows laptops.
 * AV equipment - Microsoft Teams Room and Crestron.
 * Ability to work independently and yet be effective within a team setting .
 * High level of customer service and problem-solving skills required.
 * Must be able to work an 8-hour shift on-site.

## Description

* Provide Tier 1 and Tier 2 technical support and troubleshooting for end-user incidents and service requests via phone, email, remote support, and in-person assistance. Manage and prioritize help desk ticket queues to ensure timely resolution of requests and adherence to established Service Level Agreements (SLAs).
 * Support conference room technology and meeting services, including setup, monitoring, and troubleshooting of audio-visual equipment. Coordinate with external AV vendors to resolve issues and maintain system reliability.
 * Provision and issue laptops and other end-user devices for new hires and replacement cycles in accordance with organizational hardware refresh standards.
 * Assist with employee onboarding and offboarding activities, including provisioning and deprovisioning user accounts, managing service accounts, distribution groups, shared mailboxes, and access permissions.
 * Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and user licensing.
 * Troubleshoot device, application, identity, and access issues related to Microsoft Entra, Microsoft 365, and endpoint management platforms.
 * Maintain a strong customer service focus by effectively communicating technical information to users and ensuring a positive support experience.