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# ServiceNow Solutions Architect - Telecommunications, Media & Technology (TMT)

- **Company:** Etisbew Technology Group Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Netcracker Digital OSS, JavaScript (Programming Language), 4G (Telecommunication), Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Business Software, Computer Clusters, Configuration Management Databases, Code Review, Wavelength-Division Multiplexing, Data Integration, Extract Transform Load (ETL), Data Transformation, Enterprise Architecture Framework, ECMAScript, High-Level Architecture, Network Topologies, Multi-protocol Systems, JSON, Network Monitoring, Network Virtualization, Oracle (Applications), Scrum Methodology, Software Engineering, Wide Area Networks, Extensible Markup Language (XML), ServiceNow IT Service Management, 5G NR, Facebook Flow, Mttr, SOAPAPI, Technical Debt, Togaf, Webhooks, ServiceNow Customer Service Management, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/50b0345d-2a27-4c36-8973-ce24461dc4dc/servicenow-solutions-architect-telecommunications-media-technology-tmt

## About the Role

* 10+ years of hands-on software development and technical architecture experience within the ServiceNow ecosystem, with substantial delivery experience supporting Telecommunications, Media, or Technology (TMT) environments.
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 * Proven track record architecting complex multi-product implementations across ITOM (Event Management,Service Mapping, Discovery), CSM, and ServiceNow Telecommunications solutions (TNI, TSOM,TPSM/TSM).
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 * Deep functional and technical knowledge of TM Forum Frameworx, SID data models, and Open APIs,combined with an understanding of multi-layer network topologies (Optical/DWDM, IP/MPLS, 4G/5G,FTTx, SD-WAN).
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 * Strong consulting background in client-facing roles, with proven success leading architecture design workshops, authoring technical design documents (TDDs), and conveying complex concepts to technical teams and executive stakeholders.
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 * Advanced full-stack development skills on ServiceNow: JavaScript (ES6), GlideRecord/GlideSystem, Script Includes, REST/SOAP APIs, JSON, XML, Flow Designer, Integration Hub, and custom spokes.
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 * Deep technical mastery of ServiceNow CSDM, CMDB, IRE, and MID Server cluster deployment/tuning.
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 * Experience handling high-volume data integrations, ETL workflows, and legacy data transformations.
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 * Familiarity with enterprise architecture frameworks (TOGAF), ITIL v4, cloud platforms (AWS, Azure), and security/compliance best practices (SOC 2, ISO 27001).
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## Description

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 * Serve as the principal technical authority responsible for designing and overseeing end-to-end, enterprise-scale ServiceNow architectures tailored to global Telecommunications, Media, and Technology (TMT) clients.
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 * Lead technical discovery, translate complex operational requirements into scalable architecture roadmaps,and configure core and industry-specific ServiceNow modules-including Telecommunications Network Inventory (TNI), Telecommunications Service Operations Management (TSOM), Telecommunications Provider / Service Management (TPSM), CSM, ITOM, and ITSM.
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 * Architect physical, logical, and virtual network topologies (L1-L3, equipment, cards, ports, optical paths,circuits, VRFs, and IP pools) within TNI, fully synchronizing them with the Common Service Data Model (CSDM 4.0+) to establish lineage from infrastructure elements up to customer-facing services and business applications.
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 * Design topology-based alert correlation, automated root-cause analysis (RCA), and proactive impact-assessment workflows within TSOM to drive automated event remediation and reduce MTTR across network and digital service operations.
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 * Design, build, and review production-grade client-side and server-side platform logic utilizing ES6 JavaScript, Glide API, Script Includes, Business Rules, Flow Designer actions/subflows, and UI Builder components.
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 * Architect and implement bidirectional REST/SOAP web services, webhooks, and Integration Hub spokes to federate data between ServiceNow, Network Management Systems (NMS/EMS), SDN controllers, and carrier eBonding gateways.
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 * Implement TM Forum Open API standards (e.g., TMF622 Product Ordering, TMF641 Service Ordering,TMF628 Performance Management, TMF642 Alarm Management, and TMF638 Service Inventory) to enable automated cross-platform interoperability.
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 * Formulate data staging, ingestion, and reconciliation architectures using the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to migrate legacy telecom data (e.g., Netcracker, Amdocs,Oracle MetaSolv, Granite) cleanly into the CMDB.
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 * Enforce architectural governance, instance health best practices, and security/compliance standards (role-based access controls, Domain Separation, data encryption, and auditability).
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 * Lead technical sprint ceremonies within Agile/Scrum delivery frameworks; conduct rigorous code reviews,establish technical Definitions of Ready (DoR) and Done (DoD), and mentor engineering teams on maintainable, low-technical-debt design.
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 * Partner with pre-sales and sales engineering teams to construct technical solution proposals, response narratives for RFIs/RFPs, high-level architecture blueprints, and Statements of Work (SOWs) for prospective TMT engagements.
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