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# Genesys Cloud Engineer - REMOTE

- **Company:** PTP
- **Location:** Austin, TX, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), VoIP, Cloud Computing, JSON, Software Engineering, Systems Integration, Genesys, Cisco
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/genesys-cloud-engineer-remote-austin-tx--4c449f3e-0427-4817-b2af-db58f210cf66

## About the Role

Genesys Solutions, Software Engineering, Cloud Computing, Genesys Solutions, Software Engineering, System Integration (SI), Customer Experience, Cloud Computing, Call Centers, Post-Sales, * 1+ year of experience with the Genesys Cloud platform

 * 3+ years of experience with the contact center solutions
 * Experience with applications leveraging APIs, JSON or JavaScript
 * Knowledge of change control processes
 * Excellent communication skills
 * Genesys Cloud CX: Professional Certification

Desired

 * Genesys Cloud CX: Architect Certification
 * Genesys Cloud CX: Developer Certification
 * Genesys Cloud CX: Quality Management Certification
 * Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
 * Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript

## Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do., * Implement Genesys Cloud contact center solutions

 * Conduct technical implementation activities from post-sale to support transition
 * Develop call flows in Genesys Architect for routing and IVR
 * Write and execute test plans
 * Demonstrate strong follow-through, ownership & responsibility for assigned tasks