> Markdown version of [/jobs/ext/425918-technical-support-manager-paper-board](https://www.wearedevelopers.com/jobs/ext/425918-technical-support-manager-paper-board). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Manager Paper & Board - **Company:** Imerys SA - **Location:** Toulouse, France - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Tools, Salesforce.Com, Gsuite - **Published:** June 10, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=30e8c63251b18404 ## About the Role Do you have experience in Google Workspace?, Do you have a Bachelor's degree?, * Bachelor's Degree in scientific discipline * Minimum 5 years experienced (>10 years is a plus) * Strong competencies and experience in Paper & Board industry (preferably at a customer) * Ability to decode the customer needs and to design adapted solutions * Customer oriented, enable to build up strong relationship internally & externally * Able to work with a variety of stakeholders across a business (in particular marketing) * Strategic mindset is required * Good Communication skills with customers and with technical committees * Strong organisational skills, a self-starter * Flexibility, resilience, pro-activity, autonomous and motivation * Interest in working in dynamic groups - team player * Taste for challenges - entrepreneurial mentality * Ability to use common IT tools (Excel, Word, Gsuite, Web tools) * Salesforce would be an advantage * Profficient English level (technical and commercial). Fluent German is a strong asset * Regular and weekly trips (up to 50%) * Driving licence required ## Description As a technical support manager, for your perimeter, your role is to: * Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders (standardization, academics and owners) * Act as an ambassador on technical side, representing the company externally as expert, namely participating in university networks, standardization committees, customer events KEY TASKS AND RESPONSIBILITIES Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives Technical Sales * Participate in client discussions for technical sales on identified opportunities by the Sales Manager * Work closely with the sales manager to support the development process of the customer along the opportunity process until final application * Lift customers' technical objections along the opportunity process * Identify technical opportunities with existing products to optimize value proposition * Business Development : identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams * Support customers to find the optimal solution to resolve their problems using Imerys' product offers * Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as pricing activities. Customer innovation * Identify unmet technical needs of customers and therefore potential new products/ solutions * Translate performance requirements into product specification requirements * Act as link between customers and S&T/Operations on new product development * Support the transfer of lab developments into industrial applications at customers * Lead trial management at the customer site and supervise trials at Imerys plant on new products * Manage qualification process at customers for new products Technical Strategy * Develop short, medium & long term innovation strategies for the Paper & Board segment in collaboration with Marketing / Sales & R&D insuring that the customer voice and needs are center stage in a development process Management of significant customer quality issues * Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions * Liaise with operations/ quality managers on solution identification and implementation Acting as expert internally and externally * Manage technical training of sales/ marketing people on his/ her area of expertise * Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.) * Build a network among the customers' technical community Sustainability: Internal & external ambassador for the team ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)