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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Workforce Management Solutions Architect - Techo-Functional - **Company:** CVS Health - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $106,605.0 - $284,280.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Data Analysis, JIRA, Software as a Service, System Configuration, Software Debugging, Software Design Patterns, HR Software, Infor, Workday - **Published:** October 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/workforce-management-solutions-architect-techo-functional-washington-dc--24d1f7ab-b688-4689-8a9b-4ecd3eef154b ## About the Role Workforce Management, Healthcare, Establish Priorities, Safety/Work Safety, Workforce Management, Demand Forecasting/Planning, Forecasting, Calendar Management, Product Engineering, Technical/Engineering Design, * 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling. * 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides). * 6+ years' experience configuring, customizing, and debugging WFM solutions. * 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools. * 3+ years' partnering with SaaS vendors to deliver business outcomes. * 3+ years working in Agile environments with experience in change management and vendor negotiation. * 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution. * 2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions. * 2+ years demonstrating a growth mindset while developing self and others., * Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data. * Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms. * Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools. * Experience working in large, matrix organizations. * Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management. * Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures. Education * Bachelor's degree or equivalent combination of education, training, and professional experience. ## Description CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation-partnering closely with business stakeholders, product, engineering, and vendors. The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion), strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well-governed solutions. What you will do: Functional Strategy & Design * Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities. * Drive fit-gap analysis across vendor/product options and current-state tools; recommend the "right" functional approach (process + platform configuration) with clear tradeoffs and decision rationale. * Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans. * Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance. Solution Delivery & Execution * Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how "what-if" analysis is performed). * Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations) * Own functional delivery. This includes configuring and customizing vendor applications to meet business needs. * Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes. Reporting, Analytics & Adoption * Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting. * Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption. * Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted. Leadership & Thought Partnership * Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business. * Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions. * Accountable for the health of the product. * Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions. * Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.