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# MANAGER, EPIC AMBULATORY APPLICATION

- **Company:** OCHIN
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $113,335.0 - $181,336.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Information Systems, Epic Ambulatory
- **Published:** October 23, 2026
- **Apply:** https://diversityjobs.com/career/18736142/Manager-Epic-Ambulatory-Application

## About the Role

* Certification in EpicCare Ambulatory
 * Minimum of 5 years of experience in similar or relevant role. 8 years of applicable experience desired.
 * A keen sense of excellent customer service and how to deliver it effectively in all situations, including those most challenging
 * Strong leadership skills, in support of the organization's needs
 * Strong communication skills
 * Proficiency in Microsoft Excel, Word; Access is a plus

## Description

The Manager, Epic Ambulatory Application oversees the business and project aspects of applications and modules related to Inpatient platform within the OCHIN collaborative. This work entails managing projects to a budget, managing issues and risks, ensuring high-quality deployment, stabilization following install. The Manager of Epic Ambulatory Applications directly manages the implementation, optimization and support of Epic Ambulatory and will continually assess and make improvements to the system and to the processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, the information system, and outcomes to our members., * Ensure that new staff are on-boarded in a methodical, measured manner that prepares them for success

 * Assess and develop skills and Individual Development Plans (IDPs) of staff
 * Track and measure department, project, and individual performance goals
 * Identify potential opportunities for process and quality improvement within OCHIN
 * Ensure that team processes are represented on the OCHIN System Map
 * Review ticket metrics and ensure team is delivering on SLAs and staying current with assignments
 * Intervene and resolve escalations with members as needed
 * Lead, motivate, develop, and define positive outcomes for a team of analysts to ensure the Epic Inpatient Clinical Application is appropriately maintained, meeting both organizational and member needs
 * Provide leadership, coordination and management of processes and functions for Inpatient Clinical Maintenance
 * Manage the clinical wing of the Inpatient team and improve overall support of members through coordination with other Managers, ensuring that all sides of support are aligned and providing the best service
 * Maintain and reinforce communication and linkages between the Epic Inpatient Clinical Applications Team and other relevant OCHIN Departments.
 * Other duties as assigned.