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# Bilingual Digital Experience Specialist - Killeen, TX

- **Company:** Community First Data Services, Inc.
- **Location:** Killeen, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Databases, LiveChat, Microsoft Office, Microsoft SharePoint
- **Published:** October 1, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88525517/1

## About the Role

* At least 18 years of age
 * High School Diploma or equivalent required
 * 6-12 months of banking or call center experience (preferably in a customer service capacity)
 * Proven professional writing ability
 * Ability to type 30-45 wpm
 * Working knowledge of Microsoft Office including an intermediate knowledge of Excel and Word
 * Excellent oral, written, phone etiquette and interpersonal communication skills
 * Superior customer service (internal and external) with a compassionate customer service mindset
 * Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment
 * Demonstrate good judgment, analytical and problem solving skills when making decisions
 * Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines
 * Regular and punctual attendance is a must
 * Must successfully pass background investigation according to company policy
 * Must be able to get along with co-workers and work effectively in a team environment

Must be bilingual in English/Spanish., * Must be able to remain in a sitting stationary position for extended periods of time

 * Constantly operate a computer and other office machinery
 * Ability to lift up to 25 pounds

## Description

* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
 * Must display ability to toggle between multiple applications while assisting customers in the various channels
 * Handle customer service issues via direct interface with the customer when appropriate in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
 * Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
 * Maintaining SharePoint database by entering and updating information accurately to reflect contact/customer resolution
 * Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned tasks
 * Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
 * Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
 * Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
 * Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
 * Consistently meets critical deadlines and other performance targets or requirements
 * Must be available to work any day of the week, including weekends and holidays, within the Digital Experience operating hours
 * Other duties as assigned