> Markdown version of [/jobs/ext/4261298-senior-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/4261298-senior-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Service Desk Specialist

- **Company:** Helix
- **Location:** Las Vegas, NV, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Microsoft Azure, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Microsoft Office, Transmission Control Protocol (TCP), Wide Area Networks, User Accounts
- **Published:** October 31, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88749445/1

## About the Role

* 3+ years' experience in General Systems Administration
 * 3+ years' experience supporting a Microsoft Azure\Office 365, AD Federated environment
 * Advanced knowledge of Microsoft Windows 7/8.x/10
 * Advanced knowledge of Microsoft Office Suite 2010 & 2016\Office 365 including OneDrive and Teams
 * General understanding of LAN\WAN technologies, Active Directory, TCP\IP, DHCP, DNS, GPO
 * General Knowledge of Anti-Virus\Anti-Malware Technologies (ESET, Microsoft ATP)
 * General knowledge of Manage Engine products (Service Desk Pro, Desktop Central)
 * General knowledge of Mobile Device Management systems for corporate and BYOD plans
 * Ability to support mobile devices (iPad, iPhone, Android)
 * Ability to work independently, set priorities, meet goals and deadlines
 * Must be assertive, resourceful and not afraid to ask questions
 * Ability to always maintain confidentiality
 * Microsoft Certification AND ITIL Certification a plus

## Description

The Service Desk Specialist will have the responsibility of the day-to-day operations for the IT Support Team, including all software and hardware support. DUTIES & SCOPE:

 * Identify, research, and resolve technical problems
 * Provide technical support for hardware & software related issues
 * Respond to telephone calls, instant messages, email and personnel requests for technical support in a Helpdesk setting
 * Install and configure workstations, laptops, & mobile devices, based on company needs and requirements
 * Create and maintain user accounts within an Active Directory\Office 365 environment
 * Oversee and maintain all hardware & software, vendor recommended security patches or firmware updates, ensuring that these are installed and up to date monthly
 * Track and maintain an accurate Asset database for all IT related equipment and software, including license tracking and auditing
 * Create and maintain documentation of all systems, assets, and software
 * Provide end user support for IT-managed applications and hardware
 * Mentor and assist the IT Support Helpdesk Interns as needed
 * Perform other duties or special projects as requested related to area of responsibility