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# System Support Specialist

- **Company:** THE PHOENIX
- **Location:** Tempe, AZ, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Computing Platforms, System Configuration, Issue Tracking Systems, Software Deployment, Software Engineering, Office365, Microsoft InTune, Computer Equipment, Information Technology, Mobile Computing, Unified Endpoint Management
- **Published:** October 31, 2026
- **Apply:** https://www.careerjet.com/job/us34aef154b7ddcfe38e386c9d975bcd3d/eaa

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
 * Typically less than 2 years of relevant technical support experience with a bachelor's degree or equivalent qualifications.
 * Experience providing IT support in an enterprise environment.
 * Working knowledge of Microsoft Intune and endpoint management.
 * Experience supporting and troubleshooting Microsoft 365 applications.
 * Strong PC troubleshooting skills, including diagnosing hardware, software, and Windows operating system issues.
 * Familiarity with desktop, laptop, mobile device, and peripheral setup and support.
 * Ability to install, configure, and troubleshoot applications across supported computing platforms.
 * Experience managing technical support tickets, documenting resolutions, and following escalation procedures.
 * Strong analytical, communication, and customer service skills.
 * Ability to work independently, prioritize assigned tasks, and collaborate effectively with internal IT teams.

Preferred Skills

 * Experience supporting physical, virtual, and mobile computing environments.
 * Familiarity with enterprise device management, software deployment, and endpoint configuration.
 * Experience assisting with workstation upgrades, software evaluations, and IT infrastructure support projects.
 * Ability to coordinate with third-party vendors and cross-functional technical teams to resolve issues.
 * Strong organizational skills and attention to detail when maintaining technical documentation and managing support requests.

## Description

Phoenix Staff is seeking a System Support Specialist for a 3-month contract opportunity supporting end users in an enterprise IT environment. This on-site position focuses on providing technical support for computer systems, Microsoft 365 applications, endpoint devices, and related technologies.
The ideal candidate has hands-on experience with Microsoft Intune, strong PC troubleshooting skills, and the ability to diagnose and resolve hardware and software issues efficiently. This role requires a customer-focused approach, strong problem-solving abilities, and the ability to work independently while collaborating with other IT support teams., * Provide on-site and remote technical support for desktops, laptops, virtual systems, and mobile devices in an enterprise environment.

 * Troubleshoot and resolve hardware, software, operating system, and application-related issues for end users.
 * Support Microsoft 365 applications, including installation, configuration, troubleshooting, and general user assistance.
 * Assist with endpoint configuration, device management, and troubleshooting using Microsoft Intune.
 * Install, configure, maintain, and upgrade computer hardware, software, and supported operating systems.
 * Diagnose and resolve issues involving peripheral devices, including printers, scanners, and other connected equipment.
 * Respond to technical support requests, investigate reported issues, and document troubleshooting steps and resolutions in the ticketing system.
 * Escalate complex technical issues to appropriate support teams and collaborate to restore services promptly.
 * Maintain accurate documentation of system configurations, equipment, maintenance activities, and technical procedures.
 * Support IT projects, software upgrades, system improvements, and other technical assignments as needed.
 * Coordinate with third-party vendors to troubleshoot and resolve hardware or software issues when necessary.