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# Technical Support Team Member

- **Company:** Schulte Hospitality Group, Inc.
- **Location:** Worthington Hills, KY, United States
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Software Applications, Computing Platforms, Microsoft Outlook, Cyber Security, Desktop Computing, Issue Tracking Systems, Network Security, Microsoft Office, Networking Basics, Network Connections, Power BI, Azure Active Directory, Microsoft SharePoint, Microsoft Power Automate, Microsoft InTune, Microsoft Fabric, Cisco, Windows Client
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=28010ce7c3538bb0

## About the Role

* Degree/Certification program in technology, hospitality, or similar program preferred
 * Over 1-year in service and support role

KNOWLEDGE, SKILLS AND ABILITIES

 * Proficiency with Microsoft Windows 11, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, helpdesk ticketing, and other IT administrative tools
 * Experience with Microsoft Sharepoint including provisioning and maintaining site appearance.
 * Proficiency in Microsoft advance applications including Power Automate. Experience with Microsoft Fabric and Power BI a plus.
 * Experience in provisioning and deprovisioning computers for users following corporate policy.
 * Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues
 * Understanding of information security best practices
 * Knowledge of Antivirus and Remote monitoring software applications
 * Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred
 * The ability to learn new software applications to help provide a first line of support
 * Ability to effectively communicate instructions verbally and written to end users

## Description

* Desktop, Laptop & Server troubleshooting
 * Support Corporate Office Network and Network Security
 * Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
 * Support Company Sharepoint Infrastructure, security and access
 * Configure and issue computers to end users according to Company processes
 * Assist with company application issues as the first point of contact
 * Manage users in Azure Active Directory/Entra
 * Support Microsoft Office 365 issues including Teams, Outlook, and other applications
 * Assist our Applications Team in supporting our various hotel software platforms and systems
 * Create, update, and complete incident tickets in our support system
 * Monitor systems and network for any potential issues
 * Work with other team members to provide and help promote technology security and compliance
 * Understand and promote, contribute to and enforce company information security policies
 * Assist in other technology projects for many of our hotels and Corporate Team
 * Must be available to work evenings/weekends/on call
 * Other duties as assigned