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# Associate Tech Support Analyst

- **Company:** Unitedhealth Group Inc
- **Location:** Eden Prairie, MN, United States
- **Experience:** Experienced
- **Salary:** $60,320.0 - $108,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Apple IOS, Software Applications, Bomgar, Internet Protocol, Local Area Networks, Microsoft Office, Networking Basics, Microsoft PowerPoint, Windows Remote Assistance, TCP/IP, Wide Area Networks, Wireless Networks, Information Technology, Altiris
- **Published:** October 1, 2026
- **Apply:** https://www.financialjobbank.com/job.asp?id=3413451321&tx=FP10198LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3+ years of experience with PC operating systems including Windows 11
 * 3+ years of Desktop support experience
 * 3+ years of Technology Support experience
 * 2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
 * 2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
 * Ability to travel to another local office (within 1-2-mile radius) as needed, * Bachelor's Degree (or higher)
 * Microsoft Certifications
 * Information Technology Certifications (CompTIA A+ or Network+)
 * Experience using Bomgar and Altiris
 * Experience in a Call Center or Customer Service role
 * Mobile device support experience (Android and IOS)
 * MAC support experience (iPad and iPhone)
 * Wireless networking experience
 * Experience with service ticketing / tracking systems
 * Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)

Soft Skills:

 * Written/verbal communication skills
 * Enjoy challenging troubleshooting situations and pay attention to details
 * Highly motivated individual with excellent consumer-facing skill - sets
 * Must be a self-starter and able to work independently while being part of a decentralized team

Physical Requirements and Work Environment:

 * Ability to lift to 30 lbs

## Description

* Analyze and investigate
 * Provide explanations and interpretations within area of expertise
 * Provide local and remote technical support for United Health Groups shared desktop applications
 * Use pertinent data and facts to identify and solve a range of problems within the area of expertise
 * Investigate non-standard requests and problems, with some assistance from others
 * Work exclusively within a specific knowledge area
 * Prioritize and organize your own work to meet deadlines
 * Provide explanations and information to others on topics within the area of expertise.
 * Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement