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# Help Desk Technician

- **Company:** Cogent Communications, Inc.
- **Location:** Overland Park, KS, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Ethernet, Issue Tracking Systems, Internet Protocol, Microsoft Office, Windows Servers, Network Monitoring, Print Servers, TCP/IP, File Transfer Protocol (FTP), Workspace ONE, Tanium Platform Expertise, Computer Equipment, Workday
- **Published:** October 1, 2026
- **Apply:** https://www.cogentco.com/en/about-cogent/careers?id=4082:help-desk-technician-overland-park-ks

## About the Role

* Degree in an IT-related field or equivalent experience
 * 2+ years of working experience as 1st Level Support / User Helpdesk
 * Solid expertise in current Microsoft desktop operating systems and application software
 + Windows 10 / Windows Server 2019/ MS Office 2016, 2019
 * Experience with endpoint solutions (Workspace ONE, Tanium)
 * Solid knowledge of personal computer hardware configuration and setup
 * Basic knowledge of DNS, FTP, TCP/IP, file and print servers
 * Experience in using Active Directory, Creating and managing accounts
 * Strong interpersonal and relationship-building skills, conducive to team development
 * Excellent telephone and face-to-face communication skills
 * Ability to multitask in a challenging, fast-paced environment
 * Good communications skills in English, both verbal and written
 * Creative and innovative in problem solving
 * Availability to work after hours and weekends

Physical Requirements:

 * Frequently remains in a sitting/stationary position during the workday
 * Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

## Description

* Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
 * Maintain communications with employees throughout the problem resolution process
 * Create, modify and manage Active Directory objects via Windows Server
 * Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
 * Desktop and laptop hardware troubleshooting
 * Perform inventory and asset tracking duties
 * Support company cybersecurity efforts on all clients
 * Maintain and update computer and systems documentation