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# Desktop Computer Support Coordinator

- **Company:** Air Inc
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Azure Active Directory, Service Pack, Microsoft SharePoint, TCP/IP, Wireless Networks, Office365, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 2, 2026
- **Apply:** https://www.thejobnetwork.com/job/1800bd5a-6757-4616-9ace-65f03cd4c5ec/desktop-computer-support-coordinator

## About the Role

* Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
 * 2+ years of experience in desktop support, help desk, or technical support roles.
 * Strong knowledge of Microsoft Windows operating systems.
 * Strong knowledge of Microsoft 365 applications.
 * Experience supporting desktop hardware, laptops, printers, and mobile devices.
 * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
 * Excellent troubleshooting and problem-solving skills.
 * Strong verbal and written communication abilities.
 * Customer-focused attitude with the ability to work effectively under pressure.
 * CompTIA A+, Network+, or Microsoft certifications, preferred.
 * Experience with Active Directory, Group Policy, and endpoint management tools, preferred.
 * Familiarity with Azure AD (Microsoft Entra ID) and Intune, preferred.

## Description

The Desktop Computer Support Coordinator is responsible for providing technical assistance and support to employees for hardware, software, network, and technology-related issues. This role is a primary point of contact for end-user support, ensuring timely resolution of technical problems and maintaining a high level of customer service. The position supports desktop computing environments, mobile devices, printers, and general business applications.

What you'll do:

 * Provide first-line technical support to employees in person, by phone, email, and ticketing systems.
 * Diagnose and resolve hardware, software, network, and peripheral device issues.
 * Escalate complex issues to senior IT staff or external vendors when necessary.
 * Install, configure, and maintain desktop computers, laptops, printers, scanners, and mobile devices.
 * Deploy operating system updates, software patches, and application upgrades.
 * Provision and decommission computer equipment
 * Create, modify, and deactivate user accounts.
 * Assist with password resets, access requests, and security permissions.
 * Support Microsoft 365 apps, including Outlook, Teams, OneDrive and SharePoint.
 * Ensure compliance with company security policies and procedures.
 * Document procedures, technical solutions, and support activities.
 * Maintain and contribute to IT knowledge base.
 * Provide basic technology training and guidance to end users.