> Markdown version of [/jobs/ext/4262646-executive-officer-it-engineer](https://www.wearedevelopers.com/jobs/ext/4262646-executive-officer-it-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Executive Officer IT Engineer - **Company:** Aptiv - **Location:** Boston, MA, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Apple IOS, Apple Mac Systems, Software as a Service, Collaborative Software, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Local Area Networks, Networking Basics, Software Deployment, TCP/IP, Wide Area Networks, Windows Desktop, Enterprise Software Applications, Microsoft InTune, Information Technology, Casper Suite, Cisco - **Published:** October 1, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18489733?backUrl=%2Fcareer%2F18489733%2FExecutive-Officer-It-Engineer-Massachusetts-Boston ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. * Significant hands-on IT support experience in a corporate environment, preferably supporting senior leaders and Executive Assistants. * Proven ability to manage sensitive and high-priority support situations with professionalism, discretion, and strong customer focus. * Strong ownership mindset with the ability to drive issues to resolution while working collaboratively as part of a team. * Excellent interpersonal, communication, and stakeholder management skills, including the ability to simplify complex technical topics for non-technical users. * Strong decision-making, troubleshooting, and problem-solving skills in a fast-paced environment. * Ability to adapt quickly to changing priorities, work flexibly, and respond with urgency when business needs require it. * Knowledge of ITIL or similar IT service management practices. * Experience troubleshooting Windows, macOS, iOS, mobile devices, collaboration tools, and common enterprise applications. * Experience with MDM solutions such as JAMF, Microsoft Intune, and zero-touch deployment processes. * Familiarity with SaaS platforms, SSO concepts, Entra ID, Active Directory, software deployment, patching, and basic networking concepts such as TCP/IP, DNS, DHCP, LAN, and WAN. Preferred Certifications * ITIL Foundation certification or higher. * Relevant technical certifications, such as Microsoft Certified, Cisco, Apple Support Professional, or equivalent practical certifications. * Project management or service management training is beneficial but not essential. ## Description The Executive Officer Support role provides high-quality, in-person IT support for the Boston office, with a particular focus on executive stakeholders, Executive Assistants, meeting room technology, device support, and day-to-day operational execution. This role will be a member of the local Boston IT team. The role requires strong technical capability, excellent judgment, discretion, flexibility, and the ability to move fast when business priorities change., * Provide responsive, high-quality IT support to Boston-based employees, executives, and Executive Assistants as part of the local IT support model. * Serve as a trusted point of contact for executive IT needs, including sensitive, confidential, and business-critical requests requiring discretion and sound judgment. * Support in-person support experience, helping ensure issues are handled professionally and resolved in a timely manner. * Take ownership of assigned incidents, requests, and escalations from intake through resolution, coordinating across infrastructure, workplace technology, security, and other support teams as needed. * Act with urgency on high-priority Boston site issues, ensuring timely communication, clear expectations, and effective follow-through with stakeholders. * Support device lifecycle activities, including provisioning, refresh coordination, troubleshooting, mobile device support, and end-user technology enablement. * Provide AV/VC and meeting room technology support, helping maintain a reliable experience for local meetings, executive meetings, and hybrid collaboration. * Assist with local infrastructure support activities, maintenance, upgrades, and migrations in partnership with the appropriate infrastructure and workplace technology teams. * Follow established IT service management, security, compliance, disaster recovery, and business continuity procedures. * Identify operational risks, recurring issues, and service improvement opportunities, and raise them through the appropriate team channels. * Maintain accurate updates in ticketing systems and support reporting on operational activity, service quality, and recurring support trends as requested. * Translate technical issues into clear, practical language for non-technical stakeholders and maintain a strong customer experience throughout the support process.