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# Automotive IT Support Specialist - Dealership Operations

- **Company:** Mcgavock Auto Group LLP
- **Location:** Lubbock, TX, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Networking Basics, Software Deployment, Wi-Fi Technology, Internet Protocol Telephony
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68f41e2f6494b85b

## About the Role

* Two or more years of hands-on IT support, desktop support, help desk, or similar technical experience.
 * Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, troubleshooting hardware, and user support.
 * Experience with device setup, software deployment, account support, and basic networking concepts.
 * Comfortable working directly with non-technical users in a fast-paced business environment.
 * Organized, dependable, and able to manage multiple requests while communicating clearly.
 * Valid driver's license and ability to travel locally between assigned dealership locations as needed., * Experience supporting automotive dealerships, multi-site organizations, or other high-volume operational environments.
 * Familiarity with Microsoft, Entra ID, Active Directory, endpoint-management tools, or ticketing systems.
 * Experience supporting VoIP phone systems.
 * CompTIA A+, Network+, Microsoft, or comparable technical certification.

Growth Opportunity

This position is designed for a strong support professional who wants to build deeper systems-administration skills over time.

## Description

This is a key local support role for someone who enjoys being the person employees can rely on when technology needs attention. The IT Support Specialist will resolve day-to-day technology issues, prepare and support employee devices, assist with user access and phone systems, and keep technology standards consistent across assigned locations.

The role works within established IT standards and procedures, documents work thoroughly, and escalates complex server, network, security, DMS, and enterprise-system issues to the Systems Team Lead and broader IT team.

What You'll Do

 * Provide in-person and remote support for employees across assigned dealership locations.
 * Diagnose and resolve common Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
 * Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
 * Support employees onboarding and offboarding by preparing devices, completing assigned access tasks, and recovering equipment.
 * Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account-access issues.
 * Support desk phones, mobile devices, and related phone-system requests.
 * Create and maintain clear ticket notes, asset records, inventory records, and basic technical documentation.
 * Follow established IT security standards, including access-control, device-handling, and escalation procedures.
 * Identify recurring issues and escalate patterns or higher-impact incidents promptly.
 * Assist the Systems Team with local projects, site moves, device refreshes, and technology rollouts.