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# Desktop Support Specialist

- **Company:** BLUE PACIFIC RE INC
- **Location:** Maumelle, AR, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Networking Basics, Software Engineering, Software Troubleshooting, Peripherals, Laptops
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1663cd8154196f9d

## About the Role

· 1-3 years of desktop/technical support experience.

· Knowledge of Windows, Microsoft 365, Active Directory, and basic networking.

· Strong troubleshooting and communication skills.

· CompTIA A+ or equivalent certification is a plus.

## Description

Provide Level 1 technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT incidents.

Responsibilities

· Provide support via phone, email, and ticketing tools.

· Troubleshoot Windows, desktops, laptops, printers, and applications.

· Assist with Microsoft 365, Active Directory, and password/access issues.

· Install and configure hardware, software, and peripherals.

· Document and resolve tickets within SLA; escalate complex issues as needed.