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# Senior IT Support Engineer

- **Company:** The Technology
- **Location:** Americus, GA, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Business Software, Computer Networks, Data Centers, Networking Hardware, Microsoft Office, Microsoft SQL Server, Network Administration, Windows PowerShell, Role-Based Access Control, Azure Active Directory, Wireless Access Point, Network Routers, Sonicwall, Windows Registry
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e6dd150d5d8eb6dc

## About the Role

* Advanced proficiency in security concerns relevant to small businesses such log monitoring, RBAC and real-time response to active threats
 * Ability to quickly perform root cause analysis and research issues using manuals, KB articles, forum posts and other technical resources
 * 5 years experience working for an MSP, outsourced IT provider or internal IT department
 * Able to speak, read, and write English at a high school graduate level
 * Excellent customer service skills, listening skills and telephone manner
 * Advanced proficiency with Microsoft Windows, Microsoft Active Directory, Microsoft 365 / Entra administration, PowerShell and the Windows Registry
 * Advanced proficiency with network hardware (switches, access points, routers, etc.)
 * Type 40 WPM
 * High School Diploma

Desired Skills & Certifications

 * Associates or Bachelor's degree in IT/IS field
 * A+, Network+, MCSA or other network administration certifications
 * 10+ years experience working for an MSP or outsourced IT provider
 * Spanish language fluency
 * Advanced proficiency with Microsoft SQL administration, Microsoft SQL queries and RMM scripting
 * Experience with Sonicwall and Unifi network equipment
 * Experience supporting HIPAA and Local Government environments

Working Conditions

 * Company laptop and desk phone will be provided
 * Must have a high speed, terrestrial (no hot spot or satellite) internet connection with at least 50 Mbps download, 5 Mbps upload and <50ms ping to our data center in Atlanta
 * Network must be free of gaming and other bandwidth-intensive activities during working hours to ensure that VOIP call quality is optimal
 * Must fully-dedicate attention to duties during working hours (8am - 6pm weekdays)
 * Must not have any conflicting responsibilities including the care of children or other family members during working hours
 * Must not have any secondary jobs that require attention during working hours
 * Must have a quiet and distraction-free workspace where business calls and on-camera meetings can be made without any background noise
 * If the candidate prefers and one exists nearby, a co-working or small office space may be provided, * Windows Active Directory: 5 years (Required)
 * PowerShell: 5 years (Preferred)
 * Microsoft 365 / Azure Active Directory: 2 years (Required)
 * Outsourced IT or MSP (supporting multiple SMBs at once): 5 years (Preferred)

Work Location: Hybrid remote in Americus, GA 31709

## Description

* Manage several platforms to monitor client computers, networks, Office 365 / Entra, and other related systems
 * Manage security-related projects and provide clients advice to improve their security posture
 * Assist users seeking technical assistance with Windows, Active Directory, Office and numerous 3rd party line of business applications
 * Work all assigned service tickets to completion as the final escalation point within the company
 * Direct on-site smart-hands resources when needed
 * Routinely update ITGlue documentation platform with information regarding procedures, applications, client networks and vendors
 * Proactively engage internal and external resources (vCIO, inside sales, software vendors, etc.) for business decisions, quotes and other needs
 * Fully document issue and resolution in ConnectWise PSA ticket
 * Comply with federal and state regulations as well as company and client policies regarding confidential information