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# Manager Optimization & Support - Workday

- **Company:** Children's Healthcare of Atlanta Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Business Software, Information Systems, Microsoft PowerPoint, Workday HCM, Information Technology, Workday
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=abc50db4a2a60346

## About the Role

* 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
 * Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
 * Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
 * Experience in data or system governance and integration practices, * Workday Functional or Technical Certifications preferred, * Bachelor's degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience, * No professional certifications required
 * Workday Functional or Technical Certifications preferred

Knowledge, Skills, and Abilities

 * Advanced oral and written communication skills for executive communications, proposals, and project reporting
 * Expert knowledge of the business or clinical content of systems
 * Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
 * Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels

## Description

Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta., * Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.

 * Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
 * Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
 * Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives.
 * Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
 * Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
 * Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
 * Maintains personal professional development.
 * Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
 * Mentor team members to encourage personal and professional growth.
 * Encourage ongoing skill development by providing opportunities for continued education.