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# IT Helpdesk Coordinator

- **Company:** LHH
- **Location:** Poway, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Software Documentation, Desktop Computing, Issue Tracking Systems, Citrix XenApp, Microsoft Office, Computer Networking Systems, Laptops, SQL Server Management Studio (SSMS)
- **Published:** October 2, 2026
- **Apply:** https://www.disabledperson.com/jobs/75678693-it-helpdesk-coordinator

## About the Role

* Microsoft Office
 * iManage DMS
 * SQL Server Administration
 * Citrix MetaFrame Server
 * Active Directory / Group Policy
 * Windows Operating Systems
 * Workstation image development and deployment
 * ShoreTel IP Phone System
 * iPhone
 * Enterprise networks and telecommunications
 * Helpdesk ticketing systems
 * Desktop, laptop, hardware, software, and end-user troubleshooting, * Minimum of High School Diploma or equivalent required
 * Associate's degree or equivalent education/experience preferred
 * Law firm industry or professional services experience highly preferred but not required
 * 2+ years of IT technical support / Helpdesk experience
 * Strong technical troubleshooting and analytical skills
 * Experience providing hands-on end-user support
 * Strong customer service, communication, and interpersonal skills
 * Able to independently manage multiple priorities in a fast-paced environment
 * MCP professional qualification preferred
 * Knowledge of networks and telecoms preferred

## Description

* Troubleshoot and resolve technical issues involving desktops, laptops, software, hardware, mobile devices, and phone systems
 * Manage and document support requests through the Helpdesk ticketing system, escalating complex issues as needed
 * Install, configure, and update hardware and software across supported locations
 * Set up PCs, phones, applications, and equipment for new hires, coordinating with internal teams to ensure day-one readiness
 * Provide user support and training across business applications and technology systems
 * Support audio/video and conference room technology
 * Maintain workstation configurations, imaging, deployments, and system documentation
 * Track IT assets and maintain accurate hardware/software inventory
 * Communicate status updates and resolutions to users while managing multiple requests and priorities
 * Identify recurring technical issues and recommend longer-term improvements
 * Provide hands-on IT support to users across multiple office locations