> Markdown version of [/jobs/ext/4264969-site-it-support-site-specialist](https://www.wearedevelopers.com/jobs/ext/4264969-site-it-support-site-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Site IT Support Site Specialist

- **Company:** SHORELINE
- **Location:** Zeeland, MI, United States
- **Salary:** $70,500.0
- **Contract:** Permanent contract
- **Skills:** IBM Maximo, IT Management, Networking Hardware, Microsoft Office, Microsoft Operating Systems, Network Protocols, Requirements Management, Systems Integration, Computer Equipment, Elixir
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a52bcac12f2e5891

## About the Role

What You'll Do: Individual with great problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, an eagerness to learn and the ability to work in a team environment. The Individual will assist with help desk activities by responding to tickets, troubleshooting problems and working with end-users to make sure issues are resolved. The Individual will assist with setup and installation of PCs, laptops, printers and peripherals while also keeping hardware and software inventories up to date. This individual will work with our central infrastructure and security teams to resolve issues and address site problems. The Individual will assist the Network Administrator in planning, setup and installation of networking equipment., * Bachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.

 * Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.
 * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
 * Exceptional written and oral communication skills.
 * Experience within, or supporting, a manufacturing environment.
 * Experience in managing cross-functional teams and processes.
 * In-depth knowledge of Microsoft operating systems and networking protocols.
 * Knowledge of computer hardware, networking and system administration.
 * Experience with both IT and OT/Process Control environments.
 * Extensive application support experience with MS Office.
 * Familiarity with the fundamental principles of ITIL.
 * Experience with system backup and administrative tasks.
 * Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT.
 * Ability to conduct research into a wide range of computing issues as required.
 * Ability to absorb and retain information quickly.
 * Ability to present ideas in user-friendly language.
 * Highly self-motivated and directed.
 * Proven analytical and problem-solving abilities.
 * Ability to effectively prioritize and execute tasks in a high-pressure environment.
 * Experience working in a team-oriented, collaborative environment.
 * Reliable and available to work a flexible schedule including nights and weekends.

## Description

High-level Day to Day Problem Resolution:

 * Leverage your technical skills to resolve tickets and problems escalated within the site.
 * Determine the root cause of problems and eliminate those barriers to success.
 * Work with end users to ensure proper training.
 * Document all systems, SMEs, and system connectivity to ensure support success.
 * Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technological impacts on the business.
 * Work with Enterprise Security to mitigate site specific opportunities.

High-level Strategy & Planning

 * Develop site support SMEs, establish comprehensive training programs.
 * Alert management to emerging trends in incidents.
 * Work with the business process owners to develop and maintain site Business Continuity Plans.
 * Drive continuous improvement at the site through technology innovation and process optimization. Use your experience and the experience you gain from engaging with the site and NICB's Enterprise IT & OT teams to drive projects and initiatives that provide tangible business value.

Project Management & Development Support Outline

 * Help Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships with Site and NICB's Enterprise IT & OT Teams guidance.
 * Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and NICB's Enterprise IT & OT Teams guidance.
 * Develop and deliver progress reports, proposals, requirements documentation, and presentations., * 40-hour on-site work week. Emergency call-in availability for 24-hour production environment.
 * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.
 * Physically able to participate in sessions, presentations, and meetings.
 * Some travel may be required for offsite software and system integration efforts.

 * Supporting two facilities (Holland & Zeeland) 7 miles apart
 * Must be able to occasionally travel between our 2 plant locations depending on projects or problems