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# IT Client Support Specialist

- **Company:** The Intersect Group
- **Location:** Phoenix, AZ, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Network Troubleshooting, Enterprise Software Applications, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=644bcd95a8270c04

## About the Role

* 2+ years of experience in desktop support, network troubleshooting, or customer-facing tech roles.
 * Experience in high-volume, customer-focused environments such as Apple Genius Bar, Best Buy Geek Squad, or similar retail tech support settings.
 * Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
 * Hands-on experience with Biamp, Crestron, and Zoom Rooms for AV and meeting support.
 * Proficiency in Microsoft 365, including Teams, Outlook, and OneDrive.
 * Relevant certifications (CompTIA, A+, Network+, Microsoft) are a strong plus.
 * Strong communication skills with the ability to explain technical concepts to non-technical users.
 * Confidence and professionalism in high-pressure, public-facing scenarios.
 * Proven ability to manage multiple tasks independently and deliver consistent results.
 * High level of discretion and presence when working with senior leadership.

Call to Action

If you're passionate about technology and thrive in fast-paced, service-driven environments, we want to hear from you. Apply today with your resume and contact information to be considered for this exciting opportunity through The Intersect Group.

## Description

You'll lead the technical execution of executive meetings and broadcasts, provide personalized support in office and remote settings, and operate a walk-up Tech Bar for fast, friendly fixes. Your ability to communicate clearly, manage competing priorities, and deliver proactive service will be essential to your success., * Provide advanced support for Windows and macOS devices, mobile platforms, and enterprise applications.

 * Deliver white-glove support for senior executives, including remote and onsite troubleshooting.
 * Lead technical setup and live support for executive meetings, virtual town halls, and leadership broadcasts.
 * Operate the onsite Tech Bar, offering walk-up support and quick resolutions for employees.
 * Collaborate with IT teams on hardware procurement, upgrades, and compliance.
 * Document technical procedures and contribute to internal knowledge bases.
 * Recommend tailored technology solutions based on executive work styles.
 * Mentor junior team members and promote a culture of service excellence.