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# Technical Service Specialist

- **Company:** Harken, Inc.
- **Location:** Richfield, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7ae4ae472ace1bd3

## About the Role

* Associate or bachelor's degree in a technical related field such as Engineering, Automation or Operations or equivalent years of work experience.
 * 3 years of experience working in a customer service-related position

Additional Preferred Qualifications:

 * Mechanical background

Key Skills for Success include:

 * Proficient at using Microsoft Office Suite programs, including Word, Excel, PowerPoint and Outlook
 * Effective and clear verbal and written communication skills
 * Ability to collaborate with internal departments and well as the ability to work independently.
 * Excellent problem-solving ability
 * Strong attention to detail
 * Ability to understand mechanical and technical questions
 * Ability to prioritize multiple assignments and meet goals and deadlines
 * Ability to work through unexpected obstacles and time constraints
 * Ability to travel up to 10%

## Description

Harken is seeking a Technical Service Specialist to join our team. The position is responsible for working directly with internal and external customers to provide various levels of product support. This role will troubleshoot product issues, guide customers through technical fixes, provide sales quotes and determine warranty and service needs. In addition, this role will build relationships with external customers while collaborating with internal teams to support core product solutions and new product introductions.

What you will do:

 * Manage sales calls and emails to provide technical services and answer questions.
 * Develop and strengthen relationships with customers
 * Recommend products or services to existing and new accounts
 * Respond to technical or complex service questions from customers and apply judgment in resolving service, warranty or technical problems falling within established limits of authority and knowledge.
 * Partner with internal departments and resources for issues that require high level impact or technical complexity.
 * Research and present ideas for problem resolution.
 * Coordinate repairs and warranty issues.
 * Manage all Power Seat and OCB repairs and inspections and others as needed
 * Assist Engineering with layouts for proposals and determine which parts are needed when developing prototypes
 * Interpret, check, analyze and respond to a wide variety of orders and/or inquiries from customers, sales representatives or dealers.
 * Provide quotes and service recommendations, adjustments, requests for literature, catalogues, price lists and general product instructions, as needed.
 * Other duties and projects; as assigned.