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# IT Support Specialist (Level 1)

- **Company:** Jackson National Life Insurance Company
- **Location:** Sparta, TN, United States
- **Experience:** Starter
- **Salary:** $40,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Networking Basics, TCP/IP, Virtual Local Area Networks, Windows Desktop, Computer Equipment, Syteline, Laptops, Infor, Gsuite, User Administration, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fb725d1aad027679

## About the Role

* Proven experience in a helpdesk or IT support role.
 * Strong proficiency in troubleshooting Windows OS and various computer hardware.
 * Solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VLAN).
 * Excellent problem-solving skills and the ability to work effectively under pressure.
 * Strong customer service orientation, communication skills, and patience, especially when assisting non-technical users .
 * Must be able to work on-site during standard business hours and participate in an on-call rotation for after-hours remote or on-site support as needed.

Preferred (Bonus Points):

 * Experience working in a manufacturing environment.
 * Hands-on experience with any of the following:
 * Google Workspace administration.
 * Cisco Meraki or Ubiquiti Unifi dashboards.
 * BarTender label design and printing software.
 * Supporting an ERP system like Infor CSI (Syteline).
 * Managing Synology NAS devices.
 * CompTIA A+, Network+, or other relevant IT certifications.
 * Relevant post-secondary education degree (college or technical institution).t

Physical Demands

 * Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 * While performing the duties of this job, the employee is regularly required to stand and walk, talk, and hear. functions.. The employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include the ability to be able to view a computer screen., * IT support: 2 years (Preferred)
 * Computer networking: 2 years (Preferred)

## Description

* Front-line Support: Serve as the initial point of contact for technical assistance via phone, email, or in-person, managing support tickets from creation to resolution.
 * Hardware Troubleshooting: Diagnose and resolve issues with Windows-based desktops, laptops, printers, barcode scanners, and other peripherals essential to our manufacturing floor.
 * Software & Application Support: Assist users with a variety of software, including Google Workspace Enterprise, Microsoft Office, our ERP system (Infor CSI/Syteline), and label printing software (BarTender).
 * User Account Management: Manage user accounts and permissions in our hybrid environment, including Microsoft On-prem Active Directory and Google Workspace.
 * Basic Network Support: Perform basic network troubleshooting for connectivity issues related to our Cisco Meraki and Ubiquiti Unifi systems.
 * System Maintenance: Assist with the setup, configuration, and deployment of new workstations and equipment.
 * Documentation: Create and maintain documentation for common issues, solutions, and user guides.