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# Help Desk Technician - Washington, DC

- **Company:** Cogent Communications, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Windows Servers, Print Servers, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, File Transfer Protocol (FTP), Workspace ONE, Tanium Platform Expertise, Computer Equipment, Workday
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7f5e0f65f49c4435

## About the Role

Degree in an IT-related field or equivalent experience

2+ years of working experience as 1st Level Support / User Helpdesk

Solid expertise in current Microsoft desktop operating systems and application software

Windows 10 / Windows Server 2019/ MS Office 2016, 2019

Experience with endpoint solutions (Workspace ONE, Tanium)

Solid knowledge of personal computer hardware configuration and setup

Basic knowledge of DNS, FTP, TCP/IP, file and print servers

Experience in using Active Directory, Creating and managing accounts

Strong interpersonal and relationship-building skills, conducive to team development

Excellent telephone and face-to-face communication skills

Ability to multitask in a challenging, fast-paced environment

Good communications skills in English, both verbal and written

Creative and innovative in problem solving

Availability to work after hours and weekends

Physical Requirements:
Frequently remains in a sitting/stationary position during the workday

Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

## Description

Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system

Maintain communications with employees throughout the problem resolution process

Create, modify and manage Active Directory objects via Windows Server

Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections

Desktop and laptop hardware troubleshooting

Perform inventory and asset tracking duties

Support company cybersecurity efforts on all clients

Maintain and update computer and systems documentation