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# Service Desk lll

- **Company:** HSE CONTRACTORS INC.
- **Location:** Boston, MA, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Remote Service Software, Connectivity Problems, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e13882d9cfba7e14

## About the Role

* Associate or bachelor's degree in IT or a related field preferred
 * Experience in IT support or service desk operations
 * Strong knowledge of Windows, applications, and basic networking
 * Familiarity with ticketing systems and remote support tools
 * Excellent communication and customer service skills
 * Ability to prioritize incidents and resolve technical problems efficiently

## Description

* Provide advanced technical support for hardware, software, and network issues
 * Troubleshoot and resolve escalated service desk tickets
 * Diagnose system access, application, and connectivity problems
 * Document incidents, solutions, and support procedures
 * Assist with system updates, equipment setup, and user accounts
 * Guide junior support staff and share technical knowledge
 * Maintain service standards and follow IT security procedures