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# Senior IT Specialist

- **Company:** Serv IT, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $70,700.0 - $85,300.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Antivirus Softwares, Microsoft Azure, Backup Devices, Bash Shell, Cloud Computing, Collaborative Software, Cyber Security, Data Recovery, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Identity and Access Management, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Windows PowerShell, Remote Access Technology, Service Pack, Wide Area Networks, EndPointSecurity, Wi-Fi Technology, Software Troubleshooting, Information Technology, Patch Management, Network Server, User Accounts
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cef4e592d891be98

## About the Role

* 4+ years of experience in IT support, systems administration, IT operations, or a related field.
 * Strong knowledge of Windows operating systems and enterprise IT environments.
 * Experience with Microsoft 365, Active Directory/Entra ID, networking, VPNs, and endpoint management.
 * Strong troubleshooting and problem-solving abilities.
 * Experience supporting remote users and distributed teams.
 * Familiarity with cybersecurity, patch management, backups, and access management.
 * Experience with ticketing and remote-support systems.
 * Strong documentation and communication skills.
 * Ability to manage multiple priorities and work independently.

Preferred Qualifications

 * CompTIA A+, Network+, Security+, Microsoft, or related certifications.
 * Experience with Azure, AWS, or other cloud platforms.
 * Knowledge of PowerShell, Bash, or other scripting/automation tools.
 * Experience with ITIL, change management, or incident management.
 * Experience with enterprise monitoring and endpoint-management platforms.

## Description

* Provide advanced technical support for hardware, software, operating systems, and network issues.
 * Troubleshoot and resolve complex technical problems escalated from junior IT support teams.
 * Manage user accounts, permissions, password resets, MFA, and access controls.
 * Support Microsoft 365, cloud applications, VPNs, remote-access solutions, and collaboration platforms.
 * Monitor servers, endpoints, networks, applications, and other IT systems for performance and security issues.
 * Install, configure, maintain, and upgrade computers, applications, and IT equipment.
 * Manage Windows and Linux environments, where applicable.
 * Troubleshoot LAN/WAN, Wi-Fi, DNS, DHCP, VPN, and connectivity issues.
 * Apply system updates, security patches, software upgrades, and configuration changes.
 * Assist with endpoint management, antivirus, device security, and other security controls.
 * Monitor backups and assist with data recovery and business continuity procedures.
 * Investigate security alerts and follow established cybersecurity and incident-response procedures.
 * Support employee onboarding and offboarding, including account and equipment setup.
 * Maintain accurate documentation of systems, configurations, incidents, assets, and troubleshooting procedures.
 * Manage and prioritize technical tickets while meeting service-level expectations.
 * Work with vendors and third-party providers to resolve hardware, software, and infrastructure issues.
 * Participate in IT upgrades, migrations, system implementations, and infrastructure improvement projects.
 * Identify recurring technical issues and recommend long-term solutions.
 * Develop or use scripts and automation to improve IT efficiency.
 * Provide technical guidance and mentorship to junior IT staff.
 * Maintain compliance with company IT, security, privacy, and data-protection policies.