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# CRM Analyst

- **Company:** Learning Care Group
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $100,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Customer Data Management, Data Warehousing, Automation of Marketing, Office Suite, Program Design Languages, Power BI, Salesforce.Com, SQL Databases, Klaviyo Email and SMS Marketing
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9119d0ed24b5abdc

## About the Role

* A bachelor's degree in marketing, business analytics, statistics, or a related field is required.
 * 3-5 years of experience in CRM analytics, lifecycle marketing measurement, or a comparable role is required.
 * Hands-on experience with email service provider or marketing automation platform reporting is required (Salesforce Marketing Cloud, Iterable, Braze, Klaviyo, or similar).
 * Experience designing and interpreting holdout or control group tests for marketing programs is required.
 * Experience with SQL against a modern data warehouse is required.
 * Experience with cohort retention and lifecycle attribution analysis is required., * 5+ years of experience in CRM analytics or lifecycle marketing measurement is preferred.
 * Experience with Salesforce Marketing Cloud specifically is preferred.
 * Experience with a modern customer data platform such as Hightouch, Segment, mParticle, or Salesforce Data Cloud is preferred.
 * Experience with multi-brand or multi-location consumer businesses is preferred.
 * Experience with incrementality testing methodologies is preferred.
 * Experience with PowerBI is preferred.

Knowledge, Skills and Abilities:

 * Ability to design a holdout test and defend the sample size and statistical assumptions.
 * Working knowledge of email deliverability metrics including sender reputation, engagement rates, and complaint monitoring.
 * Ability to distinguish engagement metrics from business outcomes.
 * Comfort with imperfect attribution and being explicit about what CRM can and cannot claim credit for.
 * Standard analytics stack fluency including SQL and at least one BI platform.
 * Excellent customer service skills with both internal and external customers.
 * Capable of working with frequent interruptions and changing priorities.
 * Effective communication skills, written, verbal and interpersonal.
 * Proficient time management, organizational skills and ability to meet established deadlines.

## Description

* Own CRM and lifecycle marketing measurement including email deliverability, engagement, conversion, and holdout test results across the brand portfolio.
 * Design and execute holdout, control group, and incrementality tests for lifecycle programs.
 * Build cohort retention, journey performance, and lifecycle attribution analyses.
 * Establish measurement standards across brands for lifecycle programs including standard metrics, holdout sizing, and readout templates.
 * Monitor CRM platform health including deliverability, list quality & degradation, and consent metrics.
 * Partner with the Sr. Manager Customer Experience & Activation and Director, CRM on program design, measurement plans, and test readouts.
 * Support the Customer Insights Analyst and Growth Analyst with lifecycle-specific data as needed.
 * Translate lifecycle measurement findings into recommendations for marketing leadership on program continuation, expansion, or termination.
 * Other duties as assigned., * This role is typically performed in a professional office-based or home-based office environment.
 * Work is generally performed using standard office equipment, including a computer, phone, and other office productivity tools.
 * The role may require regular participation in virtual or in-person meetings and collaboration with team members, leaders, and other stakeholders.
 * Work is generally performed in an environment with a quiet to moderate noise level.
 * Frequent/periodic business travel may be required based on the needs of the role and the business.