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# Program Support Technician - #WWRW0256

- **Company:** Dept for Aging & Rehab Svcs
- **Location:** Augusta County, VA, United States
- **Salary:** $39,514.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Software Applications, Database Applications, Microsoft Office, Web Applications
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=83eb1f074b33dd54

## About the Role

Knowledge of office procedures, tracking systems and work task organization; Windows-based computer applications; telephone, computer, and email etiquette; business English and math; and basic principles of confidentiality and ethics in the workplace.

Skills in: confidential communications; effective customer service delivery; basic data entry using Excel spreadsheets and/or other database applications; MS Office software programs; use of automated office equipment; computer and web-based literacy; attention to detail; oral and written communications; and meeting coordination/logistics.

Demonstrated Abilities to: establish and maintain effective working relationships with individuals from varying social and economic environments; communicate effectively orally and in writing; interpret and apply established policies and procedures in the provision of services; organize, manage, and prioritize multiple and sometimes unrelated and/or competing responsibilities in a timely manner; and, perform essential job duties in a fast-paced work environment.

Some training and/or experience in human service delivery methods.

## Description

The Program Support Technician delivers high-quality departmental support aligned with WWRC's vision and operational needs. This role requires strong customer service, teamwork, and the ability to work in a fast-paced environment serving consumers, staff, families, visitors, and guests. Other duties and special projects may be assigned, and the employee is expected to complete tasks as directed by the supervisor., * Support Rehabilitation Counselors by preparing participant files, scheduling appointments, assisting with participant needs, and completing AWARE updates from pre-admissions through discharge.

 * Provide division-wide administrative support, including maintaining participant lists, responding to inquiries, entering WIOA credentials/skill gains, and offering backup coverage as needed.
 * Assist Behavioral Health and Education Support Services with documentation, scheduling, AWARE service updates, correspondence, and clerical support, ensuring accuracy and confidentiality.