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# Desktop Support/FSO

- **Company:** Resource Logistics, Inc.
- **Location:** Pleasant Prairie, WI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Configuration Management Databases, Ghost (Backup Software), Issue Tracking Systems, Knowledge Management, Microsoft Office, Microsoft Operating Systems, Microsoft Software, System Center Configuration Manager, Office365, Peripherals, Wireless Devices, Laptops, Servicenow
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2e10821e233985f7

## About the Role

Relevant Experience : 3 Years minimum

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication - soft skills (read, write & speak), * Desktop Support/FSO: 3 years (Required)

License/Certification:

 * A+ Hardware, Microsoft (Required)
 * ITIL Certification (Required)
 * CCNA (Required)

## Description

* Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
 * Travel to the Near By Site in case of a need (Mileage will be taken care).
 * Work from Office on Daily (No WFH)
 * Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
 * Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
 * Ability to move/lift/carry up 50 lbs of weight
 * Safely move equipment point to point using wheeled carts and vehicles
 * IMACD & Asset Inventory experience
 * Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
 * Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
 * Ability to use remote desktop connectivity applications
 * Working knowledge of imaging utilities such as Ghost, SCCM, etc
 * Delivery and setup of PC equipment to end-users.
 * Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
 * Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
 * Demonstrated proficiency in Microsoft OS and Microsoft application.