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# IT Technician

- **Company:** Westchester Technology Group LLC
- **Location:** Elmsford, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Domain Name System (DNS), Networking Basics, Microsoft InTune
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf565d5151861003

## About the Role

This is a growth role. We hire people with a solid foundation and give them more as they earn it. If you tinker with tech on your own time - a home lab, any side projects - you'll fit right in. We're looking for a self-starter who is coachable, can juggle several things at once, and gets excited about new technology., * 3+ year in help desk, field tech, or a similar hands-on Tier 1 IT role

 * Strong Windows and Microsoft 365 fundamentals; basic networking
 * Confident on the phone - patient with clients, but willing to drive the conversation and own scheduling rather than wait to be asked
 * Coachable, curious, and self-directed; you pick things up on your own
 * Solid troubleshooting and time management; works well independently and on a team
 * Willingness to expand on your knowledge base
 * Valid driver's license and reliable transportation (you'll travel to client sites)

A plus

 * Personal tech projects, a home lab, or certs in progress (A+, Network+, MS-900, etc.)

## Description

* Take escalated help desk tickets and cover overflow when the queue gets heavy
 * Assist with end-to-end onboarding tasks of new clients
 * Set up, deploy, and manage devices from a range of platforms (including Microsoft Intune/Entra/Defender, RMM tools, and security-related appliances)
 * Own the client-facing side of deployments and onboardings: proactively calling clients to schedule work, keeping projects moving, and following through to completion
 * Manage client domains (DNS records, renewals)
 * Help document processes and build SOP/runbooks/protocols as we add to the stack
 * Handle VIP and custom requests promptly and professionally