> Markdown version of [/jobs/ext/4267095-it-customer-support-analyst-iv-service-desk](https://www.wearedevelopers.com/jobs/ext/4267095-it-customer-support-analyst-iv-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Customer Support Analyst IV - Service Desk

- **Company:** CoxHealth
- **Location:** Springfield, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Information Technology, 3-tier Architectures
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e00a18773e1ac8a

## About the Role

* Preferred: Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience., * Required: 4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field.

## Description

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents., * Leads a team of service desk analysts, including hiring, training, and performance management.

 * Understands and assists with maintaining operational efficiency withing the service desk team.
 * Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle.
 * Responsible for assisting with resource management and process management of the service desk team.
 * Assists with the development of long term service desk strategies that align with the organization's overall IT and business objectives.