> Markdown version of [/jobs/ext/4267178-it-upgrade-technician-win11](https://www.wearedevelopers.com/jobs/ext/4267178-it-upgrade-technician-win11). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Upgrade Technician, WIN11 - **Company:** Connection, Inc. - **Location:** Phoenix, AZ, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, System Center Configuration Manager, Laptops - **Published:** October 9, 2026 - **Apply:** https://www.phoenixjobs.com/job.asp?id=3426361507&tx=FR5754FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role We are seeking experienced and professional Windows 11 Deployment Technicians to support a large-scale desktop and laptop refresh initiative. This role will focus on hardware replacement, Windows 11 upgrades, troubleshooting, and end-user support. Candidates must have prior Windows 11 upgrade experience and be comfortable working independently after initial training. This is a hands-on technical role requiring strong troubleshooting skills, attention to detail, and the ability to coordinate effectively with onsite teams to minimize business disruption., * Heavy hands-on SCCM imaging experience required * Experience supporting Windows 11 upgrades and device refresh projects * Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility * Experience replacing desktops and laptops in enterprise environments * Experience with SCCM/ConfigMgr imaging, deployment, and workstation provisioning * Ability to work independently after initial direction and training * Professional, mature demeanor with strong communication skills * Experience updating asset management or ticketing systems * Ability to lift up to 30 lbs. as needed ## Description Connection has a fantastic opportunity through our Technical Staffing division for a Windows 11 Deployment Technician to support an enterprise-wide device refresh and upgrade initiative. This is a contract opportunity supporting onsite deployment activities in Phoenix, Arizona. As a consultant you are eligible for some benefits., * Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project * Execute Windows 11 upgrades on compatible devices * Troubleshoot upgrade failures and perform remediation to ensure successful deployment * Transfer user data and validate application functionality post-upgrade * Coordinate with site teams and end users to minimize downtime and operational disruption * Document device status, deployment progress, and update asset management systems accurately * Lift and transport equipment (up to 30 lbs as needed) during device replacement activities * Diagnose and resolve Windows 11 configuration, driver, and compatibility issues