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# Telecommunications Analyst

- **Company:** ACCOUNTING CAREER CONSULTANTS
- **Location:** St. Louis, MO, United States
- **Contract:** Permanent contract
- **Skills:** VoIP, Data Transmissions, Trunking, IP Pbx, Jabber, Network Connections, Internet Protocol Telephony, Cisco
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5642ec9cb14025f4

## About the Role

* Telecom troubleshooting skills: Ability to analyze and resolve complex voice and data communication failures, including traffic through cube routers.

 * Preferred: Cisco and related telecommunications certifications, knowledge of SIP trunking, and experience integrating phone systems with door/gate badge access systems.

#ACCEE #ACCPRI

## Description

This Telecommunications Analyst II role is a rare chance to work hands-on with enterprise VoIP systems and advanced telecom infrastructure in a stable, regionally significant public agency.

 * Unique Technical Scope: Direct responsibility for maintaining and troubleshooting Cisco Call Manager, VoIP platforms, and integrated telecom systems including call centers and security access.
 * Strategic Impact: Supporting critical communication infrastructure that underpins public transit and regional economic development operations.
 * Strong Benefits Package: Comprehensive health, retirement, and voluntary insurance benefits that support long-term employee well-being and financial security., * Analyze communication needs: Assess business units' telecom requirements and recommend effective telecommunications solutions.
 * Maintain VoIP systems: Perform upgrades, maintenance, and troubleshooting on VoIP platforms and call recording systems.
 * Manage call center configurations: Oversee IVR, call routing, DIDs, holiday schedules, and extension changes to ensure smooth operations.
 * Diagnose and resolve issues: Troubleshoot problems with VoIP, analog equipment, cube routers, and network connectivity.
 * Support ancillary systems: Maintain overhead paging and remote door/gate access equipment, coordinating vendor support as needed., * VoIP and Cisco expertise: Proven experience supporting Cisco Call Manager, Cisco Jabber, and Cisco Finesse applications is critical for managing enterprise voice systems.