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# IT Service Desk Analyst

- **Company:** Bay Area Healthcare Group, Ltd.
- **Location:** New York, NY, United States
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Troubleshooting, Networking Basics, Office Suite, Software Troubleshooting, Information Technology, User Accounts
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1fcfbed4b6813bbd

## About the Role

* Experience in IT support, help desk, or technical service
 * Knowledge of Windows, office applications, and basic networking
 * Strong troubleshooting and communication skills
 * Ability to manage multiple support requests
 * Familiarity with ticketing systems is preferred
 * IT certifications or relevant technical education are a plus

## Description

* Respond to IT support requests by phone, email, or help desk system
 * Troubleshoot computer, software, printer, and network issues
 * Set up user accounts, devices, and workplace technology
 * Document technical issues and track resolutions
 * Escalate complex problems to the appropriate IT team
 * Assist with software updates and basic security procedures