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# Helpdesk Technician (Tier 1)

- **Company:** Solution IT, Inc.
- **Location:** Anchorage, AK, United States (Remote available)
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Computer Networks, Databases, Text Processing, File System Permissions, Microsoft Servers
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a0a28a4e72a19afd

## About the Role

* High school diploma or GED and/or one to four years related experience and/or training or equivalent combination of education and experience.
 * Experience working at/in/for: IT networks and systems, advanced network environments, Microsoft server environments is preferred.
 * Experience working for a managed service provider (MSP) preferred.
 * Must be adept at using various applications including PSA systems, database, spreadsheet, project management, word processing, e-mail communication, video conferencing, and use of scheduling software.
 * Must be able to work from home efficiently and effectively.
 * Must be willing to travel to client and other sites when needed.
 * Must have reliable transportation and be able to travel to client locations as needed.

For consideration, submit your resume and cover letter showing relevant experience. If you don't have the above experience, but you are passionate about starting your journey toward a rewarding career in the IT field, please consider applying.

Applicants must be physically located in the greater Anchorage area to be considered for this position., * IT: 1 year (Preferred)

## Description

We are currently accepting applications for an IT Technician. This is a remote, work-from-home position with occasional onsite projects and visits to client locations. You will be responsible for the maintenance and installation of business customer networks and technology environments. Applicants must reside in the greater Anchorage area to be considered for this position. This is a full-time, non-exempt position, meaning that overtime will be compensated as required by law. The IT Technician reports directly to the Service Manager., * High-level customer service and problem solving.

 * Supports end-user customers via phone, remote session, and onsite for any technology issues as required.
 * Works with clients to evaluate, troubleshoot, maintain, and implement customer networks, servers and other technology equipment as required.
 * Escalates tickets as required for quick resolution.
 * Supports internal and external networks.
 * Maintains documentation, time, and completes notes on work performed and changes to client systems.
 * Works with clients to ensure all work is completed fully and to the client's satisfaction.
 * Assists senior engineers on larger projects when needed.
 * Understands and has the ability to install, configure and test workstation hardware.
 * Performs administration work including adding and removing users and groups, configure file permissions, checks event logs, configures and restores data from backup.
 * Administers enterprise e-mail applications including Google and Microsoft
 * Configures folder permissions.
 * Takes a personal interest in, and responsibility for, the quality of work performed.
 * Takes ownership of technical project tasks, ensuring to pay close attention to detail through each step.
 * Recognizes when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
 * Provides accurate time estimates for how long a task will take.
 * Learns new technologies by self-study and intuition.
 * Articulates technical information clearly and simply to non-technical people.
 * Helps people to the extent that no problem is considered mundane, no matter how simple the solution.
 * Shares information, supports others, and works on a team with a spirit of cooperation to achieve team goals.
 * Other duties as assigned.