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# SECURITY OPERATIONS CENTER OPERATOR

- **Company:** SYNECTICS INC
- **Location:** Kennett Square, PA, United States
- **Experience:** Experienced
- **Salary:** $48,963 - $59,093
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, JIRA, Intrusion Detection and Prevention, Microsoft Office, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eded43c4813b6313

## About the Role

* Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.
 * General: Effective interpersonal and communication skills.
 * Ability to write grammatically correct and stylistically appropriate business communications.
 * Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
 * Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Microsoft Office Suite, and any other systems used by CSOC at the time of application.
 * Demonstrated knowledge of Business structure, CSOC Policies and Procedures, NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.

## Description

* Monitor and remediate intrusion detection alarms
 * Answer, prioritize, and respond to telephonic security incident reporting
 * Manage and log site entry/exit system disarm events
 * Write and submit security incident reports
 * Submit service requests for corrective maintenance of security systems, perform service ticket validation
 * Perform and document system checks and video tours
 * Perform forensic investigative support of video and access control records
 * Perform administrative CSOC tasks
 * Enables CSOC to achieve core objectives protecting critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.