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# IT Support Specialist

- **Company:** True
- **Location:** Euclid, OH, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Desktop Computing, Issue Tracking Systems, Microsoft Software
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ff872c80feac7a5c

## About the Role

2+ years of IT support experience

 - Hands-on experience with computers, printers, and office equipment

 - Experience working in a ticketing system and resolving issues from start to finish

 - Experience with data transfers and system setup, including CRM

 - Strong working knowledge of Microsoft products; Surface and Dell experience a plus

 - A professional, approachable style that fits a collaborative office culture

 - A desire to grow with the firm long term

## Description

Serve as the first point of contact for software, hardware, and office equipment issues

 - Manage support tickets from intake through resolution

 - Set up and configure computers for new and existing employees

 - Install, configure, and troubleshoot printers and other office equipment

 - Support and troubleshoot the firm's phone system

 - Handle data transfers between devices and systems

 - Support CRM setup and configuration

 - Manage relationships with outside technology vendors

 - Support Microsoft Surface laptops, Dell computers and equipment, and Microsoft products across the firm